Do you like it when she talks that way?

We’re virtually certain that Second Life, that sort of Internet world where people play with animated figurines called avatars, makes little sense. It always seemed like grown-ups playing with dolls. Well, Alaska Airlines has Jenn_2.JPGfinally found a useful use. They’ve rolled out a virtual assistant they call Jenn, an Internet denizen who takes questions on the Alaska and Horizon website. She’s sort of an aviator avatar. With her own voice and personality, Jenn answers hundreds of common questions and helps customers book travel. People go to the ‘Ask Jenn’ link on alaskaair.com’s main toolbar (righthand side), rather than trying to ‘intuit’ (or guess) where to go or struggling with a site ‘map’. Jenn is a middle ground between the internet and talking to a ‘real’ person after several real minutes on hold. Browsers type a question in Jenn’s chat window and she answers verbally, asks follow-up questions if she doesn’t understand, or, if she does, gives a written response and related links, and shows relevant pages. Jenn also answers many personal questions on topics such as pets and favourite foods. Many of the postings we’ve seen about her involve queries sgt_star.jpg that are rather too personal. When asked if she’s married, Jenn responds, “I am not married, but you never know what my inventors are working on now.” She’s no doll. Jenn’s crafted to give an efficient, attractive but not too attractive look, perhaps to deter delicate questions. On the other hand, Jenn comes from NextIT’s Active Agent, which also designed the software used to create the Sgt. Star virtual assistant who recruits for the US Army, so she should able to handle any difficult types.

, , , , ,

4 Responses to Do you like it when she talks that way?

  1. link building services October 30, 2010 at 11:16 am #

    I really enjoye d reading your blog my friend but it is taking a while to load. I don’t have a slow internet connection either.Anyways keep up the good work I will be back to read more soon my friend

  2. link building services November 1, 2010 at 9:17 am #

    You make blogging look like a walk in the park! I’ve been trying to blog daily but I just cant find writing material.. you’re an inspiration to me and i’m sure many others!

  3. Link Building Services November 10, 2010 at 10:34 pm #

    Nice blog here! Also your website loads up fast! What host are you using? I wish my website loaded up as fast as yours lol

  4. Link Building Services November 26, 2010 at 11:21 pm #

    Interesting layout on your blog. I really enjoyed reading it and also I will be back to read more in the future.

Leave a Reply