Lufthansa loyalty plan adds on-line assistant

flickr_2360223335.jpgLuftie send out a neat little note the other day about its website for frequent flyers, including a VA. That’s Virtual (and probably virtuous) Assistant. Her name is Melissa, and she’s the Miles & More Pilot for the Lufthansa loyalty plan. The site has an active-status barometer that shows how many more points a member needs to get up to the next level of the plan; it also has a new calendar that shows available seats for two weeks on either side of the date that the flyer wants. The only other airline Virtual Assistant we know of is Jenn. She went to work for Alaska Airlines a year or so ago.

But one thing we noted: we couldn’t get the Miles & More website to work the other day and wondered why. It worked today, and we note that it now has Austrian Airlines added down on the bottom where LH shows off its ‘related airlines’ such as Swiss, und anderen und anderen. The Lufthansa board just approved the Austrian takeover the other night.


71296.jpgJust for the record, that’s not Melissa the Pilot above. Melissa is much more welcoming-looking. And it’s not Jenn, either. You have to go back and read the blog for that.

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2 Responses to Lufthansa loyalty plan adds on-line assistant

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