Travelport touting new agency desktop for all brands
Travelport, Tantalizing. Travelport is planning something called a universal desktop, which if it lives up to its promises will offer almost everything they need to travel agencies in one nice little box. Gordon Wilson, the Brit to the right who heads up Travelport's GDS, the former Galileo, spent a little time telling Left Field about this new tool, which will be able to wrap into one 'box' access to all of the Global Distribution Systems, including rivals Sabre and Amadeus. This is something of a holy grail for agents, both retail 'Main Street' types and more importantly the corporate agencies. Agents often become tied to one or another GDS through its desktop presence in their offices. But one screen to search means faster ways to find deals, comparison shop, and keep the client content, if not happy.
The Travelport desktop, Wilson vows, will be different, allowing agents to eliminate the old-fashioned complex coding and abstruse commands of the GDSs. Wilson also tells us that Travelport is working with Microsoft on new technology to allow collaboration among the Universal Desktop's users. For instance, smaller companies who are working on a project in collaboration, say a builder, an architect and an interior designer, "will be able to set up an ad hoc travel community to share travel plans so that they can coordinate arriving at a site from different locations." But we'll have to wait a few months until this magic box becomes an everyday reality.
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