American Airlines takes a very different view of mediation than do its unions. When the last of its worker groups went to the National Mediation Board this week, it was with real anger. 'American is a bunch of no-goodnicks and they should all go away and be chicken-pluckers' was the basic message. Their language was slightly less blunt, but contained plenty of accusations of bad faith, etc. The airline has a slightly calmer view of things, and its senior veep for human resources, Jeff Brundage, was ready to take to the web to explain its position. The airline, he says, joined in the request for an outside third-party referee, he says, although "we recognize that mediation is no panacea. It doesn't guarantee an outcome better for either side than might have been achieved otherwise."