VIDEO: Do pilots want in-flight Internet?

Steve Johnson American Airlines.JPGThat’s the question I posed to some private and commercial airline pilots, including an American Airlines 777 captain as well as US Airways crewmembers that frequent the popular US Aviation online forum.

The response was decidedly mixed. See for yourself in my latest vlogging effort. As always, I welcome your comments and criticism (we’re starting to figure this out, I think, but what do you think?).

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3 Responses to VIDEO: Do pilots want in-flight Internet?

  1. cockpitcomms February 9, 2009 at 1:46 pm #

    I saw your blog question ‘Could not the service also be used by crew members for operational messages such as flight routing information, passenger manifests, onboard inventory requirements, maintenance data or other status reports? Or is this simply in the “nice to have” category?’

    The candidate airline uses will be transactions that replace paper and manual processes, like reporting broken seats, IFE, or cabin WiFi services which today probably only happens after landing and takes ages to get to the right person. Also in-flight credit card approval to allow on board sales of diamond rings etc.

  2. Mary Kirby February 9, 2009 at 2:10 pm #

    “Also in-flight credit card approval to allow on board sales of diamond rings etc.”

    Ah yes of course. Excellent point. Southwest is studying this (but needs to get that Row 44 trial going first).

    I wonder how many credit card transactions in the air don’t actually go through on the ground…

    http://www.flightglobal.com/blogs/runway-girl/2008/10/gulp-southwest-studies-options.html

  3. cockpitcomms February 9, 2009 at 3:40 pm #

    Mary, the number of in-flight credit card payments that end up generating no money for the airlines is probably top secret but if they could get a real time approval they would be able to sell higher priced items so you would get real diamonds instead of fakes when you loved one flew in for Valentine’s day.

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