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February 2011 Archives

AirAsia EFB.JPG

A little bit of bandwidth can go a long way in the cockpit, it seems.

AirAsia is fitting each of its Airbus A320s with Flight Focus' Class III electronic flight bag (EFB), which uses an Iridium satellite pipe to bring real-time applications and messaging to pilots (versus, say, the Ku pipe that Lufthansa will use to bring real-time EFB to its pilots).

I've written about the retrofit programme for Flight International but space constraints prevented me from publishing some of the juicy details from my interview with AirAsia Captain Michael Lee, the project coordinator/technical pilot assigned to the EFB project.

First, though, here is a key quote from Flight Focus:

 "It is a well known fact that Atlantic and Pacific operators using ACARS are restricted to a minimal use of ACARS messaging due to the associated costs, with position updates, etc being passed only once every 2hrs or so. Through our ability to run our Class 3 EFB and Iridium in parallel to ACARS (i.e. without conflicting with existing SITA or ARINC comms), we are able to provide an extremely cost effective and global alternative that enables airlines to use an EFB system as it should be used - not cost constrained."

One-on-one with Captain Michael Lee

1)    As a pilot, what is the most useful aspect of having connected EFB for you?
As a pilot, to be able to obtain latest data (be it weather, notams, snowtams, sigmets, Volcanic ash reports) is a key element for  a quicker decision making and more efficient flight management. Havings more sets of "eyes" watching you with realtime flight following performance data from a connected efb gives comfort to pilots that they are not alone. Maintenance proactiveness is increased with the same connected efb alerting them with current faults or "unusual engine behaviour". Pilots can then communicate and seek recommendations or best actions commercially for the company, without compromising safety. The electronic charts are great.
             
2)    Is the low-bandwidth Iridium link enough to support the applications you need/desire? Do you see any need for a higher-band width solution (like L-band, Ku, or ultimately Ka) to support real-time EFB in the future?
The current solution provides cockpit email and SMS connectivity during the flight, flight following both downstream (i.e. the aircraft reporting automatically back to flight dispatch, including OOOI) as well as upstream (TAF/METAR, NOTAM, graphical SigMET, graphical SatWx updated in a push mode (no need for the pilot to request data),  system-internal hand shakes to guarantee completeness, accuracy and confirmed delivery of data, engineering / maintenance data support, AOC messaging,
There are provisions in the system to support CPDLC data transport, if required at a later stage. All this can be supported by the present "low bandwidth" linkage. There is nothing in terms of real-time connectivity lacking that would be required for a complete solution.
While capability is one element, low operating cost is another, because AirAsia has managed to cut their communications cost at the same time.
It is essential to note that the airborne capability goes hand-in-hand with a "no cost" (in terms of data transmission) airport connectivity. This is key, because today, many arguments for "broadband" are based on substantial data that is effectively transmitted from or to the aircraft at airports. For this, I am briefed that there is no reason why KU or KA band "broadband" should be necessary for cockpit or engineering, neither from the cost nor from the capability point of view. Passenger entertainment is a different matter, but we prefer to strictly separate traffic here anyway. For hardware, I am briefed that the the drag induced by KU or similar antennas incurs a heavy fuel/load penalty. Another point to note is simplicity of installation- the Iridium narrow-band system AirAsia uses employs a very small antenna only (flat, about 10cm diameter), and operates on low-power equipment. All this contributes to lower cost- while still giving 100% of the capability that is required, fittable in 12h end-to-end.

3)    Does the connected EFB have any interface with the aircraft avionics? What are the security protocols in place (to guard against malicious intent)?
Yes. The EFB receives data from various pick up points (ARINC429), and acts as a data recorder (ARINC717). It can operate as a full Class III device, if necessary. Security is handled on multiple levels:- there is no outside "internet protocol" connection into the system,  I am briefed that it's all packetized, and encrypted and digitally signed data packets. PKI is used, which means that the incoming packets need to be encrypted with an authorized sender key, and the recipient key of the specific aircraft. In case the wrong keys are used, the data packet can simply not be opened at all, and will be rejected before the contents can be accessed.
In the world of in-flight entertainment (IFE), industry stalwarts Panasonic Avionics and Thales reign supreme. But newcomer Intelligent Avionics is eager to carve out a piece of the pie with the introduction of a next-gen IFE system called AURA.

I've asked the firm's newly-appointed business-development VP in the Americas, Rob Britton, to guest-blog about the company and AURA for RWG, since precious little is known about the product. Rob is a former managing director of brand development and advertising for American Airlines.

While the industry will have to wait until the Aircraft Interiors Expo in Hamburg to see AURA, I think you'll agree that Intelligent Avionics' message is clear (and the proverbial gauntlet has been thrown).

Here is Rob Britton in his own words:

Rob Britton.JPGI've felt like a newcomer all my life.  When I was a kid, we moved all the time, lots of new schools.  This time, as the new kid (okay, in real life I am a grandfather, but I feel young), I'm standing on the steps of the IFE School, holding my new AURA system in my backpack.  It's ultra-lightweight, so I've got it with just two fingers.  I'm excited, and a little scared, and my heart starts thumping when I see these two really, really big guys standing in front of the school doors.  One wears a shirt emblazoned with a big "P," and the other guy has a "T" letter jacket.  Both of them look menacing, the kind that don't welcome newcomers.  But then I notice that both their backpacks are huge.  They reach for their straps at the same time, and I can tell their packs weigh a ton.  I zip between them, into the school.  Whew!

It's often stressful and just plain hard to be a newcomer.  But in my adult life, through several different careers (including a long one in airline marketing, where I held a dozen different posts with three airlines), I've come to value the benefits of being a newcomer.

Perhaps most important, the newcomer begins with an empty notebook.  Incumbents have a thick pile of papers, filled with history, with successes and failures, often with rote, and with a certain amount of "we've always done it this way" thinking.  Intelligent Avionics designed AURA from a clean sheet of paper, building a system to deliver on the four big things that airlines and airframers urgently want: lighter weight, greater reliability, a better passenger experience, and at a much lower cost of ownership. 

Starting with a clean sheet of paper means developing a system with the processing capability and storage in the seat unit, not a heavy and fault-intolerant head-end server - like putting a netbook PC in every seatback.  Decentralizing the system "smarts" means if the power is on, the customer has entertainment.  Losing hundreds of kilograms of server means enormous fuel savings and reduced CO2 emissions - this means that in many cases the system could pay for itself with fuel savings.  Being ultra-lightweight means narrowbody operators can, for the first time, consider a profit-generating AVOD system that's lighter and easier to manage than portable IFE.
 
Starting with a clean piece of paper means designing AURA so it's easy to install and to maintain.  Fewer parts means greater reliability, so we've minimized the component count, and sourced from industry leaders.  If a passenger screen unit fails, because it's hot-swappable, cabin crew can fix a problem as easily as fixing a pot of coffee.
 
Starting with a clean sheet of paper means building a flexible platform.  From the start, AURA was designed for easy future upgradability - very different from our competitors.  It's been configured from birth to handle copper, fiber, and wireless backbones and offer a broad product line for all cabins.  We've built in capability for e-commerce and other revenue-generating activity - plus the ability to meet specific non-standard customer requirements.
 
The newcomer has a wonderful gift in the ability to ask why, always with tact and without threat, but with a genuine interest in understanding earlier choices and decisions and current offerings in the market.  The newcomer does not carry any heavy baggage.  We like being a newcomer.


New IFE News service on the block!

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Some days I wish I could write blog posts that would aggregate all the latest in-flight entertainment and connectivity (IFEC) news in one place for readers, but time is usually my enemy.

Thankfully, I no longer need to feel guilty. There is now a Twitter account dedicated to seeking and tweeting the latest IFEC news. It's aptly called @IFENews and is brought to you by my friends over at @FlightPodcast and @flightorg.

Check out the Twitter stream for @IFENews (and follow them) to stay abreast of this very exciting - and increasingly fast-paced - industry! Am I worried about another IFEC Twitterer on the block? Listen, we all benefit from being as informed as possible about new developments and by giving this industry the exposure it bloody well deserves! Other industry peeps worth following include @TheAPEXAssoc and @AIX_Hamburg Have you gotten social yet?


Tonight I find myself studying up on aeronautical mobile telemetry, after the Senate proposed that the FAA study the subject as part of FAA reauthorization legislation.

So far, I've landed on the following required reading - Flight Testing: How the Competition for Spectrum Threatens Aeronautical Telemetry. Oh yes, and this video, which I'm sure you'll agree deserves more than 600-plus views.




AMT experts - help a sista out will you? XXX
Amended to note that the House version of FAA Reauthorization legislation apparently contains a provision for a study of cell phones on passenger aircraft. The Senate version, however, apparently does not. The Senate is calling for a study of aeronautical mobile telemetry (click here for a slightly better idea of what that means).

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It appears that a fire has been lit under the derrieres of Congress members, with both chambers finally making headway on FAA reauthorization legislation, and dropping a controversial provision that would impose a federal ban on the in-flight use of mobile phones (and VoIP).

After the House transportation committee cleared FAA reauthorization legislation earlier in the week, (the bill now goes to the House floor), the full Senate last night passed its version of the bill.

The House bill apparently has a section 433, entitled "Use of Cell Phones On Passenger Aircraft", which appears to be a study about in-flight mobile connectivity, according to lobbying group the In-flight Passenger Communications Coalition, but I'll be darned if I've been able to find it. See a copy of the bill on the House transportation committee's web site.

The IPCC says it is still scanning the text of the Senate bill plus amendments (apparently 57 amendments were processed on 17 February as the bill was raced to passage) and it has not yet found a provision that deals with in-flight mobile connectivity. As of this morning, nor have I.

What the Senate is proposing is a study of aeronautical mobile telemetry, which contrary to my prior report, appears to be unrelated to any sort of cabin connectivity (see text below). I will update RWG as more details surface, and stakeholders weigh in on the matter (and certainly when a final consensus is reached between the two chambers).

Meanwhile, if you are an expert in aeronautical mobile telemetry for flight testing, and would like to discuss why the Senate's provision is important, please feel free to contact me at mary_b_kirby@yahoo.com. All emails are confidential.

Mobile telemetry.JPG

Flight Display cabin management.JPG
File this in the "too cool for school" category. Flight Display Systems has successfully installed an Android software application for use with its "Select" cabin management system (Select CMS), which allows VIP aircraft passengers to control all cabin functions from their mobile phone or tablet computer.

The graphic above shows an Archos 7 tablet running the Android CMS software from Flight Display Systems. As you can see, it can control lighting, window shades, movie library, etc, all in the palm of your hand (and in the comfort of your plush leather seat).

"This new software allows us to give the customer full control of his aircraft cabin from the familiarity of his mobile device," says Jonathan Pinson, the resident Android technician at Flight Display Systems. "This software will work on any Android 2.0-powered mobile phone or tablet with Bluetooth."

Flight Display Systems says "a Hollywood movie producer who owns a Gulfstream III" is the launch customer for its Android cabin management system software. Naturally.

Passengers are notoriously rough on in-flight entertainment (IFE) systems, which is why even the most ruggedized hardware requires maintenance by technicians. Aviation Week last year published an excellent feature on how IFE maintenance is getting more proactive and less reactive, so do check it out if you haven't done so already.

Being proactive is especially important these days. We live in a world where passengers armed with flipcams, shaky cams, and smartphone cams are capturing darn near everything on video, such as the Kingfisher IFE #Fail below, and the subsequent attempt by a crew member to calm the angry passengers. "You shouldn't have sold the seat at all if it was broken," says the passenger.

Out of the box and into a new AURA

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AURA 2.JPG

No sooner do we get word that BlueBox managing director Rick Stuart is leaving the firm, when, lo, a new in-flight entertainment company and system surfaces. Coinkidink? Errr.

A splinter group from BlueBox, including Murray Skelton and Martin Cunnison, have formed Intelligent Avionics, and launched AURA, billed as "an ultra-lightweight, next generation IFE system", which will premier this April at the Aircraft Interiors Expo in Hamburg.

Here's a Q&A document from Intelligent Avionics: IA_QA_003.pdf

Says the firm:

AURA 1.JPG"AURA was developed in response to the industry's widespread frustration with the unreliability and high cost of ownership of IFEsystems. AURA delivers a superior passenger  experience and saves more than 1,000 kgs of unnecessary weight compared to traditional server-based in-seat IFE systems, and at a fraction of the total life cost.

"AURA is a PC in the seat. A modern touchscreen entertainment, communication and commerce platform designed for all cabin classes. AURA is the product of years of IFE and avionics expertise, designed in close consultation with major airframe manufacturers and consumer-electronics partners."

The IFE market is getting rather crowed these days, what with IMS' RAVE, Sicma's SiT, Lumexis' FTTS and now Intelligent Avionics' AURA (among others).

Which firm will break a big deal from a major airline and take business away from Thales and Panasonic (or Rockwell)?

Zodiac's Sicma scored a major coup when it recently received linefit offerable status for SiT on the Airbus A330/A340 (Airbus has been very keen to have someone in the low-end segment and I wonder if SiT fit that bill).

Meanwhile, a little birdie tells me that Lufthansa has been giving RAVE a good look.

Interesting days...



The tides may be turning for in-flight mobile connectivity in the United States. Long-term FAA reauthorization legislation introduced by the US House transportation committee on Friday omits a provision that would have imposed a federal ban on the in-flight use of mobile phones and VoIP.

The provision, known in standalone form as the Hang-Up Act before legislators tied it to FAA reauthorization, is among a number of controversial issues that stopped previous FAA bills from moving forward and becoming law, notes the transportation committee in a statement.

The Senate has already signaled its intent to leave well enough alone, electing last year to be silent on the issue of mobile connectivity and VoIP when it passed a version of FAA reauthorization.

In-flight mobile connectivity stakeholders have long lobbied against the Hang-Up Act on Capitol Hill under the umbrella of the In-flight Passenger Communications Coalition (IPCC).

They argue, among other things, that airlines - not the federal government - should decide whether or not to offer passengers this service, and that imposing a federal ban would be akin to legislating etiquette.

Responding to House transportation committee's latest decision, IPCC executive director Carl Biersack tells RWG: "The IPCC has worked hard to communicate with Congressional aviation policy decision makers over the past two years. Our message was heard - that in-flight connectivity is safe, secure and successful. Those same decision makers asked questions, listened and learned."

Convincing US travelers of the merits of in-flight mobile connectivity could prove far more difficult. Even though over 7 million calls have been placed or received in-flight on carriers, and complaints are virtually nonexistent, US passengers are wary of chatty Kathy seatmates who could make travel even more of a hell than it is today.

But the wheels of charge grind slowly so travelers probably don't need to concern themselves about the issue just yet. The legislative process in the 112th Congress has just begun. "The House has its bill. The Senate has its bill.  But we really are at the start of the legislative process; both chambers have to vote on their version of the bill and then the two committees of jurisdiction will meet in a conference and produce a consensus product for each chamber to vote on one more time," says Biersack.

Even if FAA reauthorization is enacted into law without Hang-Up Act legislation, in-flight mobile connectivity will need to get the blessing of the US Federal Communications Commission (FCC) and the FAA. The former agency might be tempted to again issue a notice of proposed rulemaking to lift the ban on the in-flight use of cell phones, allowing all parties to weigh in on the matter.

Meanwhile, Biersack remains confident that US operators will ultimately be able to offer the service. "In the future Americans will be enjoying the same connectivity at cruising altitude that have here on the ground," he says.



BlueBox, the company that promised to turn Apple iPads into in-flight entertainment (IFE) devices and bring wireless IFE to widebodies, appears to be weathering a storm.

Managing director Rick Stuart has circulated an email saying he has "officially decided to step down from the Bluebox Avionics Board of Directors" with immediate effect.

He explains: "Shareholder matters in the founding  company, Phantom Media, mean that it is no longer appropriate that I remain in my current post at Bluebox.

"The last five years have been very exciting and to be part of this company, which has been instrumental in driving the application of cutting edge technology in the industry, has been a privilege, challenging yes! but also extremely rewarding. I wish the remaining management team all success in the future."

A source tells RWG that signs of problems at BlueBox started cropping up last year.

I had the opportunity to interview Stuart at the 2010 Aircraft Interiors Expo in Hamburg about BlueBox's plans for offering iPads as IFE. Here is what he had to say. I failed to ask a key question about content, though. Ahem.


Bond.JPG

James Bond might wear the Omega Seamaster wristwatch in the movies, but he'll be sporting an entirely different watch when he climbs aboard the ORBIS Flying Eye Hospital.

ORBIS has announced it is working in cooperation with Omega and brand ambassador Daniel Craig - aka  Bond - to support the non-profit organization's fight against preventable blindness.

A special watch - the Hour Vision Blue - has been created to celebrate the partnership, and Omega has guaranteed that at least $1 million from its sale will be donated to ORBIS (hey, that could support two missions!)

Craig, who is arranging a visit to ORBIS' Flying Eye Hospital with Omega this year, says:

"I think that it's important to do all that we can to draw attention to the invaluable work that ORBIS is doing. By visiting them in the field and seeing their team at work, I hope we will be able to make more people aware of the issue of preventable blindness and to let them know how much of a difference they can make. I'm delighted that Omega feels as strongly about this initiative as I do."
Thumbnail image for Thumbnail image for Flying Eye Hospital Schedule 2011 -2.JPGBest known for its converted McDonnell Douglas DC-10 Flying Eye Hospital, with on board surgical suite, ORBIS has carried out programs in 88 countries to provide medical training, tools and technology for local partners to address the tragedy of avoidable blindness in their communities.

Joining ORBIS on a mission to Laos in May will be Discovery Channel and Exploration Production. The Flying Eye Hospital is being featured as part of an new 8-part documentary series called Mighty Planes. Nice!!

Omega, Daniel Craig and the Discovery Channel are not the only supporters of ORBIS. Last year the Airline Passenger Experience Association (APEX) forged a philanthropic partnership with ORBIS.

Some APEX members have already stepped up to the plate to assist the organization with funds, but more could be done, most especially since ORBIS is moving forward with plans to replace its 40-year old DC-10 with a newer aircraft and a brand new surgical suite. 



Here's what we know. Give passengers free Wi-Fi and they eat it up (quite literally). Make them pay big bucks and they are less inclined. Damn, that's some deep thinking RWG. Bear with me. I've got more.

The Google Chrome-sponsored free Gogo in-flight Internet promo offered on AirTran, Delta and Virgin America flights over Thanksgiving and Christmas was so well received that Aircell established a WAR ROOM to handle all the traffic (two million users and three million sessions!), and to trouble-shoot any problems. Hey, you've got to expect some service degradation when everyone wants a piece of the action.

Commenting on the meetings held by Aircell staffers over the holidays in Chicago, company executive vice president and chief marketing officer Ash ElDifrawi told RWG right after the promo: "We met in the war room twice a day. It was all about how to make the customer experience [as good as possible] - not just for our brand, but the Google brand and the airlines' brands. During these meetings we went through every single customer complaint and how to address it.

"There were a lot of people in the room - operations, infrastructure, the airline team, marketing team, engineering team and product development team. It was cross-functional."

When reports surfaced that some Gogo users were complaining that the service was less than high-speed, members of the war room would snap into action "We had some instances where, we would hear about an issue through live chat, and would literally solve it on the spot (among other remedies, Aircell gave away some free future sessions)," says Ash.

If slower Wi-Fi on some flights did serious damage to Aircell's reputation over the holidays, you wouldn't know it on Twitter. Every few seconds I saw someone in US skies tweet about how much they love in-flight Wi-Fi. Overall satisfaction was "not far off our usual scores" and latency "never got to the point where it was unacceptable", says Ash. Some bloggers and forums might disagree, however.

With a new promotion now running - the simple genius of free in-flight FaceBook - Aircell is again ready for action. "The war room we set up [over the holidays] is no longer a war room. We're not meeting twice a day. [What we did] is now part of our standard operating procedures," Ash told me in another interview late last week.

I wonder if other in-flight connectivity providers could learn a lesson or two about promotions - and troubleshooting - from Aircell.

Recently, some members of the British Guild of Travel Writers (BGTW) flew to Oman on Oman Air to explore and write about the sights and scenes. Some of them planned an in-flight tweet-up using Oman Air's OnAir-supported in-flight connectivity service, but when they saw the cost of in-flight WiFi - 29.95 for 26MB - most opted out.

Seeing that a potentially powerful marketing opportunity was passing it by (and that an airline social media fail was brewing), Oman Air's public relation guru Matt Grainger sprung into action and arranged for the BGTW to receive vouchers to try the Wi-Fi for free on return to London.

Unfortunately, this time around, the in-flight connectivity service didn't work.

So how should we judge this experiment? Oman was clearly short-sighted in not giving the BGTW complimentary passes to try the service from the get-go. But the carrier hurried to remedy its reticence, and received a lot of goodwill on the social media front for its generosity.

Oman certainly couldn't have predicted a system #FAIL (and isn't this every in-flight entertainment or connectivity provider's worst nightmare - the moment their system is used by a bunch of journalists, it doesn't work!)

What Oman might want to consider, however, is how it can work with OnAir and other companies to drive free Wi-Fi promo deals. And maybe, just maybe, it should come clean about exactly what its in-flight Wi-Fi does support. If you pay $29.95, you won't have quite the same in-flight Internet experience that you would get on the ground (but, to be fair, if you are one of the myriad users of free Gogo, you're not likely to have an on-ground experience either!) High-bandwidth users get throttled back.

Grainger agrees that a disclaimer might be something for Oman Air to consider. But I think something akin to free FaceBook on Oman Air is a more immediate answer for the carrier.

Is Southwest's Wi-Fi still up for grabs?

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I'm neck-deep in feature work right now, but I feel compelled to take a few moments out of my day to tell you to run, not walk, over to Tim Farrar's latest blog, in which he speculates about Aircell's plans - on the heels of securing another round of financing - and whether or not Southwest Airlines' in-flight Wi-Fi business is still up for grabs. Of course, the blog all but pours cold water on my own speculation concerning Southwest and Row 44, but hey, I can take it. Let's hear it for pollination.
 
See you when I come up for air.  
Go to minute 1:27 to see Touch Revolution's new Android-based, 10.1in in-flight entertainment and connectivity (IFEC) system. Touch Revolution bills itself as one of the "world's leaders" in capacitive touch.

I am what I am.JPGSAS' online campaign, 'Love is in the air', whereby the carrier hosted the first in-flight wedding of a gay couple, has just won a Flightglobal Webbies. Check out the in-flight video below to get a feel for why SAS deserves this award, and then click on this link to see all the Webbies winners and the judges comments! Congratulations to all!




Some videos get far more hits than others, but what's YOUR favorite?



Industry executives have speculated for years that Southwest Airlines could buy in-flight Internet provider Row 44, giving the low-cost giant the power to decide who does - and doesn't - get the system (taking a page out of the JetBlue/LiveTV handbook).

But yesterday's revelation to RWG that Southwest senior manager, flight operations technologies Doug Murri has jumped ship to take up a role at Row 44 has set tongues wagging again.

My friend David Parker-Brown over at AirlineReporter was first to publicly draw a correlation between Murri's appointment and a possible sale, tweeting: "Whoa. u think WN might buy R44?"

Another industry observer observes: "Why would a Southwest President's award-winning executive leave Southwest to go to Row 44 if he wasn't laying the groundwork for something bigger?"

Why indeed!

Even more suspect is the generic-sounding title given to Murri - he is now director, airline solutions at Row 44, although this IS NOT mentioned in the press statement issued today - and the fact that Row 44's statement says nothing about what Murri will do in his new role (indeed, the statement reads like a resume for Murri...a very impressive resume).

Murri helped spearhead integrating Row 44's in-flight broadband system into Southwest's planes so, presumably, he will be tasked with doing the same for other airline contracts.

But imagine you're Southwest. You want to fit your fleet with in-flight Internet quickly, but your provider is financing the installs. So you buy the provider, sell the Internet service to all and sundry across the pond (and to a couple non-threats on this side of the pond) and use the money to finance the rest of your installs. Because, hell, in-flight connectivity ain't free these days, ya know?

That's just one of any number of scenarios that might be playing out. Perhaps Murri simply got so jazzed about Row 44's in-flight connectivity system that he decided to leave the carrier for a new experience in the wonderful world of IFEC. It could happen, right?

Maybe Murri feels as if Row 44 is really onto something. He need only glance over to Norwegian to see that the European carrier has quietly launched Row 44-supported in-flight Internet (finally, ahem). I first got wind of this little nugget this morning via the following twitpic from @cencio4:

Norwegian WiFi confirmation.JPG

Then I tapped Norwegian for confirmation, and received the following email from the carrier's communications manager Lasse Sandaker-Nielsen.

Hi!

We went live with our first WiFi-enabled aircraft, LN-DYC, yesterday evening. This aircraft is a test aircraft as we are officially launching the service on February 8 on another aircraft, LN-DYG with SKY Interior. By summer 2011 we will have 11 aircraft with Wifi and by the end of the year we will have 21. By the end of next year, 40 of our Boeing 737-800s will have WiFi.

We are proud to be the first airline to offer this service on European routes and are excited to offer this great service to our existing and new customers.

Best,

Lasse Sandaker-Nielsen
Communications Manager

Congratulations to Norwegian, which has become the second European operator - after Lufthansa - to offer in-flight high-speed Internet to passengers (of late). Also congrats to Row 44 for launching business across the pond! Next up Mango? South African Airlines? And whomever else Murri is pulling in as I write this blog post.