Kingfisher IFE #Fail – and response – caught on tape

Passengers are notoriously rough on in-flight entertainment (IFE) systems, which is why even the most ruggedized hardware requires maintenance by technicians. Aviation Week last year published an excellent feature on how IFE maintenance is getting more proactive and less reactive, so do check it out if you haven’t done so already.

Being proactive is especially important these days. We live in a world where passengers armed with flipcams, shaky cams, and smartphone cams are capturing darn near everything on video, such as the Kingfisher IFE #Fail below, and the subsequent attempt by a crew member to calm the angry passengers. “You shouldn’t have sold the seat at all if it was broken,” says the passenger.

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One Response to Kingfisher IFE #Fail – and response – caught on tape

  1. Fony Ternandes February 20, 2011 at 1:53 am #

    Agreed the passenger has no usable IFE but the issue is actually with the seat vendor and the Kingfisher maintenance crew rather than the IFE vendor.
    The seat vendor provides the monitor arm and Kingfisher maintenance are responsible for making sure the arm is serviceable.

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