If you want to revamp your image, you must consider the passenger experience. Garuda Indonesia, which began a fleet revitalization programme in 2009, shows us how it is embracing customer 'centricity'. A new Super First Class will be introduced to the carrier's new three-class Boeing 777-300ERs. Deliveries begin in 2013.
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Mad props to Garuda Indonesia for its new passenger 'centricity'
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