Tag Archives | passenger experience


An uncensored goodbye…

Flightglobal’s journalists and staffers are renowned in the aerospace industry for being among the hardest working, most dedicated and congenial group of people one could ever hope to meet. I’m not exaggerating when I say that some of the most thrilling moments of my life – and some of the most uproariously funny moments – […]

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Mad props to Garuda Indonesia for its new passenger ‘centricity’

If you want to revamp your image, you must consider the passenger experience. Garuda Indonesia, which began a fleet revitalization programme in 2009, shows us how it is embracing customer ‘centricity’. A new Super First Class will be introduced to the carrier’s new three-class Boeing 777-300ERs. Deliveries begin in 2013.

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Drinking away the in-flight blues…

After reading my ‘US Airways transatlantic torture treatment blog’, an avid industry observer and crazy man – truly my favorite kind – offered to write a guest blog about drinking away the in-flight blues. In many ways, heavy drinking while in flight is a very big part of the passenger experience on long-haul flights (combined […]

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Power to the people – airlines seek the ties that unbind

It’s no secret that travel distribution in the United States is getting all shook up, as airlines fight to become less dependent on global distribution systems (GDSs), and seek to make more meaningful connections with their customers. American Airlines got the ball rolling when it started scrapping with Orbitz and the online travel agent’s part-owner, […]

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Buggin out over in-flight bed bugs

Any bug with an exoskeleton makes my skin crawl. So when I learned a few years ago that New York hotels – and progressively hotels around the country – were being overrun with bed bugs this road warrior implemented a few new practices. As soon as I know the name of the hotel in which […]

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bmibaby chief Julian Carr answers your questions

The head of bmibaby, Julian Carr, recently agreed to answer questions posed to him on this blog and via Twitter. Julian’s answers are below (for the passenger experience crowd, note Julian’s final answers). Q. Being from BHX myself, what plans are there to expand youralready decent sized operation there? #4Julian A. We have three aircraft […]

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Airline entertainment is moving on up!

The World Airline Entertainment Association (WAEA), which is rebranding as the Airline Passenger Experience Association (APEX), is in the process of selecting a new logo. The organization has whittled the options down to five logos. Which is your favorite (see below)? I gotta say I think the last one is great. It has a futuristic […]

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FaceTime: This changes everything…

A video showing how Apple’s iPhone 4 FaceTime feature worked really well via Aircell’s Gogo in-flight connectivity service is tearing up the web. See below how the story (and, quite frankly, the term “in-flight”) is trending on Twitter and then watch the video. We know that passengers have been using VOIP on US aircraft (even […]

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UPDATE: Korean rocks economy with IFE, power & pretty girls

UPDATE: This is not Thales IFE. It’s Panasonic IFE! Doh! Indeed, I’m told that, at present, the dominant portion of Korean’s fleet is fitted with Panasonic System 3000 and eX2. Original blog:Sitting in Row 48 on a Korean Air Boeing 777-200, Zsolt Kiraly – an Apple loving, iPhone coding, Japanophile, MBA grad and all-round airplane […]

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Boeing studies the evolving role of IFE

Last year a project team at the ITT Institute of Design was tasked by Boeing to explore the future of in-flight entertainment (IFE), a space that the airframer “was interested in pursuing”, says the group. After a 15-week period of research, the team concluded that the term “IFE” may no longer apply, and instead envision […]

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