If you want to revamp your image, you must consider the passenger experience. Garuda Indonesia, which began a fleet revitalization programme in 2009, shows us how it is embracing customer ‘centricity’. A new Super First Class will be introduced to the carrier’s new three-class Boeing 777-300ERs. Deliveries begin in 2013.
Tag Archives | seats
I’ve just returned from a whirlwind trip to Rome, where I was honored to have the opportunity to speak about one of my favorite topics – in-flight connectivity – at the ERA General Assembly (you can find my full presentation via this link).As you can imagine, intra-European regional operators are not exactly chomping at the […]
After years of studies, global airline alliance group the Star Alliance has selected a common economy class seat architecture that will be jointly procured and installed on some member airlines. “Yes, we are over the finish line with regard this,” confirmed Star vice-president corporate office Christian Klick today at the Airline Business Alliances, Joint Ventures […]
All Nippon Airways recently unveiled the interiors of the Boeing 787s that will operate on its regional and domestic routes. On seeing pictures of the 787′s in-flight entertainment and seats, I was struck by how ancient everything looked. It all looks so very 2007, ahem.Take a look at the following pics. The first shows Panasonic’s […]
If you’re an airline hoping to receive compensation from embattled seat manufacturer Koito Industries, don’t hold your breath, say multiple sources. Kotio falsified test data, including crucial flammability data, on some 150,000 seats in the world fleet. Several airlines, including All Nippon Airways and Thai Airways International, have filed lawsuits against Koito seeking damages for […]
FYI…The in-flight entertainment (IFE) shown in this WSJ report is Thales’ AVANT system. Panasonic also had its next generation IFE system on display in the CSeries mock-up at #PAS11. The dimmable windows, meanwhile, are Vision Systems’ Noctis. I’ll have more on Bombardier’s IFE and connectivity plans for the CSeries later.
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