What should British Airways’ marketeers do when everything is about luggage and delays at T5?

The difficulty when you have an ongoing problem is that everything else you do is at risk of looking a bit daft. Which is why the BA web-ad below, courtesy of my colleague David Kaminski-Morrow, and the mailing they sent me as a customer this morning just don’t quite work, in the circumstances.

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One Response to What should British Airways’ marketeers do when everything is about luggage and delays at T5?

  1. where cheaper li da daidaihua August 10, 2013 at 1:36 am #

    What should British Airways’ marketeers do when everything is about luggage and delays at T5? | Unusual Attitude

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