Archive | January, 2011

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A lounge worse than McDonald’s and service lower than a “snake’s scrotum”: funny complaints to Air New Zealand

For some weekend fun I thought I would transcribe funny complaint letters Air New Zealand chief executive Rob Fyfe received and shared during an address at the National Aviation Press Club in Sydney last year.Fyfe preceded the tales by noting he generally receives four compliments for every complaint and that he personally responds to ever […]

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What’s Virgin Blue’s plan for Canada?

Vancouver airport: a V Australia destination? Photograph: AirSpace user WildAir While going through some old notes, I found one of interest from Virgin Blue’s AGM last November.A shareholder asked if Canada was on Virgin’s radar.Chief executive John Borghetti responded: Absolutely Canada is in the plan but we have got the alliance with Delta. I think […]

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Tiger’s Crawford Rix defends Stripes programme

Tiger Australia’s latest managing director is Crawford Rix, an affable British chap formerly with bmi and who you could almost hug if it wasn’t for a tiger beating you to it. Although Tiger is still lip-tight about its plans, Rix’s gravitas makes Tiger’s secrecy less insulting.Rix and I were having a chat after Tiger launched […]

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V Australia dropped Koito for 777 economy seats

Koito economy seats on V Australia’s 777-300ER VH-VOZ. When V Australia took delivery last November of its fifth and, at present, final Boeing 777-300ER, the aircraft’s cabin had one subtle but major difference: a new economy seat.VH-VPH featured economy class seats from Recaro, whereas V Australia’s first four 777s (all delivered in 2009) had economy […]

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To bundle or not to bundle?

Take off for oneworld. Photograph: AirSpace user commercial aviation As airlines continuously look to enhance their bottom line, one contemplation of low-cost carriers in this region is if they should bundle their fares or not.Leaving fares unbundled gives passengers choice, but bundling allows airlines to extract higher yields and attract passengers who do not want […]

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In Virgin Blue-Etihad alliance, it’s old friends re-united

As Virgin Blue’s V Australia prepares for a major strategy shift by launching flights to Abu Dhabi next month as part of its alliance with Etihad Airways, it is worth noting the partnership has a friendship at its core.Virgin Blue chief executive John Borghetti and his counterpart at Etihad Airways, James Hogan, were all smiles […]

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What Alan Joyce thinks of Virgin’s corporate and A330 plans

Over the next few weeks Virgin Blue is expected to make a number of announcements to help the carrier capture more of the corporate market and strengthen its network. Since new strengths will come at the expense of Qantas, it is worth considering what Qantas thinks of Virgin’s plans and how Qantas plans to fend […]

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Annals of history: How Boeing lost Qantas’s VLA order to Airbus

During its VLA order decision in 2000, Qantas thought the A380′s dual full-length upper decks would be more impressive to passengers. It was November 2000 and the Qantas board was deciding between two very large aircraft (VLA) known only as the A3XX and 747X-Stretch to replace and grow its 747-400 fleet, which in turn would […]

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Are Bangkok and Tokyo next for Qantas A380s?

Qantas’s lawsuit against Rolls-Royce is supported by a profusion of documents, copies of which were obtained by Wings Down Under, and give insight into Qantas’s A380 operations.One such example is where the Qantas A380 fleet may fly to next.Bangkok and TokyoIn its 2000 request for proposal to engine manufacturers to supply powerplants for its very […]

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Why the Oceanic rush to Texas? An explanation

In light of Qantas dropping its San Francisco route in favour of Dallas, and Continental’s announcement last year it will fly from Houston to Auckland, I suspect it is not going to be long before there is speculation on what is special in Texas, besides the Tex-Mex.I’ll let United-Continental chief executive Jeff Smisek explain, as […]

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