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Announcements pending for Virgin Australia

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Virgin Australia is expected to make the most of Sir Richard Branson's ongoing visit to Australia by disclosing strategic decisions. The Virgin Group founder is in Australia for charity talks, announced Virgin's eucalyptus biofuel project, and is having some mid-flight fun with toilet paper.

Some announcements were due to be released late last week but were held for undisclosed reasons, according to sources familiar with the matter.

Here are some possibilities of what this week's announcements will be.

PERTH EXPANSION
Virgin has committed to basing two Boeing 737-800 aircraft in Perth, likely for deployment to Southeast Asia. Favoured routes are Perth-Singapore, which ties in with Virgin's pending alliance with Singapore Airlines, as well as Perth-Kota Kinabalu in Malaysian Borneo.

NEW IFE
Negotiations earlier this year between Virgin and Panasonic, the vendor of the Red in-flight entertainment system used by V Australia and sister carrier Virgin America, reached a stalemate over licensing arrangements. At the carrier's May re-branding unveiling, Branson confirmed Virgin Australia would have an IFE solution, although he did not disclose specifics.

MORE A330s
This is always a question of when, not if, with the current announced count at 6 and plans for expansion to approximately 16 frames. The real question is if Virgin will be able to secure slots from Airbus and lessors for factory-fresh A330s (as it is doing for its third and fourth A330s) or if it will have to relegate itself to old A330s (such as A330 aircraft one, two, five, and six from Emirates). The first two A330s have had a number of maintenance problems that have forced them off Sydney-Perth services at times, exemplifying why Virgin only likes to keep aircraft for 6-7 years, but 787 delays have meant there is a tight supply of A330s.

PACIFIC A330 EXPANSION
In addition to next February's Brisbane-Singapore-Abu Dhabi route, Virgin could be looking at deploying A330s to other blue-chip Asian ports. (If it is Hong Kong, Virgin Atlantic will not welcome its Australian sister.) Virgin is also evaluating routing A330s to North America via Auckland, as Qantas does.

DELTA-V SHUFFLE
Following final United States Department of Transportation approval for the Delta-V Australia joint-venture, Delta is expected to take over V Australia's thrice-weekly trans-Pacific route into Melbourne while V Australia deploys its freed capacity to Brisbane, which currently has thrice-weekly service that could be expanded to six weekly trans-Pacific flights.

Stay tuned.

Virgin Australia has capability to use mobile phones in-flight

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VH-YFC with hump detail.JPGThe antenna for the SAT-2200 avionics suite connects to AeroMobile's connectivity service, which can support in-flight mobile phone usage. The antenna is encased under a radome near the tail.

Virgin Australia's newest Boeing 737-800s have been fitted with AeroMobile's connectivity solution that supports in-flight voice calls, SMS, and GPRS (3G) data usage.

Initially Virgin Australia is using the connection not for passenger use but to support crew communications associated with the Rockwell Collins SAT-2200 avionics suite that uses AeroMobile partner Inmarsat's 432kbps SwiftBroadband satellite service over a L band high-gain antenna. The same platform permits Virgin Australia to provide in-flight connectivity for passengers if it chooses to do so, according to sources familiar with the matter. Virgin Australia did not respond to requests for comment.

Although connectivity is ubiquitous in the American market for its ancillary revenue opportunities, airlines around Asia see it as a loyalty draw and necessary offering. Airlines in America prohibit mobile phone use, unlike elsewhere. Australian airlines received clearance last July to let passengers use mobile phones in-flight.

Questions about Virgin Australia's in-flight connectivity plans were raised after its new aircraft were spotted with unusual radomes.

Virgin Australia chief executive John Borghetti said last February about the prospect of offering in-flight wifi (not mobile phone use): "the moment that [connectivity] capability is available you will see us entering this space."

Regionally, Virgin's trans-Tasman partner Air New Zealand has deployed OnAir's L band mobile phone and data solution on its newest Airbus A320 aircraft that fly domestically. Qantas conducted a year-long trial in 2007 with AeroMobile. Qantas A380s are equipped with OnAir's connectivity solution but this not yet been fully implemented for passenger use.

V Australia has AeroMobile connectivity on its 777-300ER fleet but has also not switched it on for passenger use. The carrier is understood to have been nearing a launch earlier this year but delayed it, possibly in connection with Boeing finding Honeywell Phase 3 Display Units were susceptible to "blanking" during electro magnetic interference (EMI) certification of in-flight wifi, as colleague Mary Kirby reported.

Although the incident occurred while testing wifi, Boeing is undertaking a precautionary review to ensure mobile phones do not cause the same effect.

Virgin Australia was announced last November as the launch customer for the SAT-2200 with plans to deploy the avionics suite on its new fleet of 737-800s, which includes 50 firm orders, 25 options, and a further 30 purchase rights.

Rockwell Collins says the SAT-2200 integrates traditionally separate avionics and cabin functionality into a single unit that provides classic aero services and broadband services. It says the system "is designed to maintain communications without pilot intervention during all flight phases while also connecting passengers to broadband services". Rockwell Collins adds the system complies with the latest ARINC 781 industry standard for Inmarsat SATCOM capability for classic aeronautical, Swift64 and SwiftBroadband operation.

Virgin is also outfitting its new 737-800s with Rockwell Collins' 'MultiScan' threat detection system, TTR-2100 traffic avoidance system, and GLU-925 multi-mode receiver.

Is Virgin Australia hiding that it has in-flight connectivity?

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Recent Boeing 737-800 deliveries to Virgin Australia have been notable not for their all white scheme or new livery but rather a small hump on the rear crown of the fuselage that Virgin will not comment on what it is, such as a radome for connectivity to use mobile phones or Internet in-flight. See this closeup of VH-YFC:

VH-YFC with hump detail.JPGVH-YFF, the most recent 737-800 delivery to Virgin, also sports this hump. No, it is not the radome for the LiveTV antenna, which is larger and more forward on the fuselage:

VH-VOK LiveTV.JPGIt is also not a standard 737 fitting. Have a look at this radome-less Qantas 737-800:
VH-VXE.JPGThe hump on Virgin's 737s is typical in shape to the radome used on aircraft to protect an antenna receiving a satellite or ground-based signal the aircraft then uses to supply connectivity to passengers. However, it is smaller in size than existing radomes to supply Internet, such as by Row 44 on Southwest 737s, but larger than the radome to cover mobile phone-only connectivity, such as on Air New Zealand's OnAir-equipped Airbus A320.

Asked about the hump and if it could be for in-flight connectivity, a Virgin Australia spokeswoman says, "We have no plans at this stage to introduce WIFI into this fleet." Follow-up queries to Virgin about what the hump is were not returned.

The operative phrase in the statement is "at this stage", and also worth noting is that wifi is not the same as mobile phone access. Either way, the statement is peculiar given chief executive John Borghetti's statement at February's half-annual results conference that "the moment that [connectivity] capability is available you will see us entering this space."

Borghetti explained that Australian passengers "are ready for it [on-board connectivity], particularly on longer sector journeys. But the big issue with it is not so much an airline issue...it's an infrastructure issue. If you fly on Virgin America from San Francisco to New York you would be able to use Internet live [throughout the trip] because there are infrastructure situations in place for that to happen. We're not quite there yet. We believe in the next two-to-three years Australia will have that capability."

Virgin America uses Aircell's land-based gogo system that is unavailable outside of 100 miles from US borders. The other major connectivity providers use wider-reaching satellite networks. OnAir says it already covers all of the world except the extreme poles while Row 44 plans to expand its coverage further by 2013.

Borghetti's 2-3 year timeframe may indicate the carrier is holding out for the ultra-highspeed Ka band spectrum to become available, which is targeted for 2013 although might not be realistic until 2015.

Qantas could be hot on Virgin's heels considering it is polling its passengers on what they would use in-flight connectivity for and how much they would be willing to pay for it, as Lifehacker reports. Two years ago Qantas was poised to offer OnAir connectivity on its A380s, but this has still yet to materialize, based on one trip report. Last decade Qantas conducted a trial of AeroMobile services on domestic flights. V Australia has AeroMobile connectivity fitted to its 777 fleet, although it too is not switched on for passenger use.

Crunch time for V Australia as 777 seats face mandatory removal

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Koito economy seats on V Australia's 777-300ER VH-VOZ. These Koito seats and others worldwide face removal for possibly being unsafe. 

V Australia this morning joins 42 airlines around the world considering their next steps after the Federal Aviation Administration issued an airworthiness directive overnight for airlines to determine if their passenger seats meet safety specifications and, if not, to bring them up to standard or replace them within 2-6 years.

The AD only applies to carriers with certain seats manufactured by Japanese supplier Koito, who supplied the economy class seats on V Australia's first four Boeing 777-300ER aircraft. The carrier elected to have Recaro supply economy seats for its fifth 777-300ER, VH-VPH, after it emerged Koito falsified test data. The carrier's narrow-body and Airbus A330 fleets are unaffected.

With the FAA estimating the cost of an economy class seat to be approximately US$2,300, V Australia is potentially looking at a bill of $2.6m to replace the 288 Koito economy seats on each its four 777-300ER if it is not able to, or elects not to, replace affected parts. The actual cost could be higher once installation time, aircraft lost revenue time, and IFE changes are considered, and worldwide could amount to half a billion dollars.

"V Australia believes this will cause significant issues for operators as no replacement seats are available to fill the gap. In addition, significant reworks are required to cater for IFE systems and airline booking systems due to the removed seats," Virgin Blue general manager for engineering Michael Hockin told the FAA last November in response to its proposed rule making, which has differed little to today's AD.

"In the event the seats need to be replaced, airlines will have less than two years to retrofit aircraft with different seats. Seat acquisition programs commonly takes at least 18-21 months, and therefore, V Australia feels the two years will not be achievable," Hockin said. A retrofit would also require notable ground time for V Australia's small and tighly-schedueled 777 fleet.

The FAA said V Australia, and Cathay Pacific, requested the two-year compliance time be extended to four years while Boeing and other airlines requested extensions of other lengths.

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The AD's timeframe for replacement depends what regulatory and safety requirements the seats do or do not meet. While the FAA says its proposed rule making may have been misinterpreted, it will require seats removed within two years only "in the event that the seat model  is not capable of withstanding the minimum static forward and side loads". The two years starts from the AD's effective date, which is 60 days after the AD is formally published in the federal register.

After V Australia had Recaro economy seats installed, a spokesman said the carrier was not pursuing damage payments from Koito and nor was it planning to retrofit its fleet, but noted: "We will always air on the side of caution where safety is concerned and we will comply with any directives necessary to confirm the relevant economy seats in our aircraft are fully compliant with all required certification standards."

To recap, in early 2009 a whistleblower notified Japan's safety regulator, the Japan Civil Aviation Bureau, that there were discrepancies between the materials Koito tested for flammability and the materials used in production models. Later that year Koito admitted it had falsified static, dynamic, and flammability testing on delivered seats. These tests are critical and legally required to ensure seats and withstand high force impacts and fires, and protect their occupants from the same events. "Failure of the seat in combination with an emergency landing is considered catastrophic," the FAA says.

The AD requires airlines, or an aircraft manufacturer acting on their behalf, to fully test in-service seats to ensure they meet requirements. The FAA notes airlines may be unable to cooperate with each other as each airline's fabric covering may be unique and require its own testing.

The industry is divided on the FAA's strict, zero-tolerance if you like, approach to the AD. Parties made requests including for the proposed rule be removed (no); the FAA and its European counterpart, EASA, to harmonize their guidelines (no, EASA has a 10-year limiting requirement); certain seat models to be excluded (no); and Koito primary evidence computer data considered (no).


Airbus, Boeing, and multiple airlines including V Australia asked for more comment time so new data from Koito and the JCAB could be evaluated. The JACB says the data showed that new seats of an unspecified vintage manufactured in accordance with Koito's (certified) production drawings displayed after a tear-down inspection no significant differences that could impact testing.

The FAA agreed new-build seats could stand in for in-service seats for the static test but not the dynamic test. Having to remove in-service seats for testing will create "holes" in cabins, a problem Boeing raised as removing a row means tray tables and other amenities are mis-aligned, and in the case of IFE systems and overhead lights, could throw the entire cabin off-kilter due to the systems being daisy-chained.

Air New Zealand, Jetstar, Qantas, and Tiger Airways do not use Koito seats, according to data from Flightglobal's ACAS database and first published by sister Flightglobal blog Runway Girl. But other regional airlines, including ANA, Cathay Pacific, China Southern, EVA Air, JAL, Malaysia Airlines, Singapore Airlines, and Thai Airways do use Koito seats. You can view the complete list of affected airlines and aircraft here.

Update: A V Australia spokesman says: "We have reviewed the FAA directive (AD 2011-12-01) and will comply with the directive within the required timeframes." He notes that "there will be no impact on our normal operations as the directive allows the existing seating system to continue in service while testing is completed" but the carrier has no comment yet on what, if any, impact there will be if testing shows the seats need to be removed.

Trip report: what the Qantas spy would have gleaned from Virgin's A330 business class service

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As hard as I tried, I could not identify the Qantas "spy" on Virgin Australia's first Airbus A330 flights, although I have my suspicious (I'm looking at you, woman in the gray suit). Failing a firsthand conversation with the spy (or spies--Qantas dispatched managers to economy and business class), here is what I think the spy would have gleaned.

Qantas is in trouble.

I casually spoke to a number of business passengers and they all had the same first comment: Virgin's soft service is better than Qantas'. Yes, the crew were acclimatising to their new service and occasionally fumbled to find a snack in a cart or to display a bottle with the label facing outward, but that did not bother anyone.

Nor did the passengers comment on Qantas having a wider variety of in-flight entertainment, more comprehensive frequent flyer earning opportunities, and a larger network. No one was in a middle seat, so opinions on the unpopular middle class seat could not be gathered. For the passengers, it came down to the soft service (prices are almost the same) and they said Virgin's was refreshing and friendly while Qantas often seemed to lack care.

Why the spy would not have gleamed is that no one I spoke to represented a large corporate contract with concerns about having a larger network and more frequent flyer programme opportunities, and thus likely to favour Qantas for now. But with Virgin only wanting to double its corporate market share to 20%, it does not need to win every current Qantas customer.

Qantas has maintained that is has not lost any of its top 50 clients to Virgin Australia, a statement that perplexes Liz Savage, Virgin's chief commercial officer. "I'll leave them to comment on how they justify that statement," she said onboard yesterday's Perth-Sydney flight.

"We're very pleased with the progress so far and the results, particularly with the accounts like the AFL...which wasn't with us beforehand," she said of increasing Virgin's corporate market share. "There have been other wins, which is fantastic."

The most lucrative of the corporate contracts are for business class seats. I was a paying economy class punter on the Sydney-Perth flight and received a complimentary business ticket for the return, so here is my take on Thursday's DJ560 business class service.

The Perth lounge was sufficient, but the Sydney lounge--which I was invited to try earlier in the day--was excellent, featuring different vibes and furniture depending if you want to work and relax individually or with others. There is ample food, bar, and barista service. The kerbside lounge entry has its own security screening that permits passengers to bypass the main terminal, which makes for the smoothest and most pleasant airport arrival I've ever experienced. It was nice to completely bypass the departure area's hubbub.

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After boarding through priority lanes, the business class crew were attentive, polite, and helpful, including taking coats and garment bags. Standard pre-departure drinks of water, orange juice, and sparkling wine, were offered, followed by personal delivery of a menu (above) and amenity kit (left). All in, a very relaxing process.

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After take off, following a departure less than five minutes late, drink and then meal orders were taken. An assortment of whites, reds, beers, and non-alcoholic drinks were available. I had the Burragum Billy organic lager, which like other drinks was complemented by warm nuts in a herb seasoning (right). That seasoning is the only part I disliked of the service: it was oily, the seasoning easily flecked off on to the seat and my clothes, and left a yellow residue on my fingers. Although easily washed off, it would not have been easy to switch between munching and doing work without spreading the seasoning.

The eastbound trans-con services are designed to have a long three-course meal that takes up most of the 3.5/4 hour flight. Westbound flights have a shorter main meal service and then a snack prior to landing.

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The main meal service had two entree options and then three main options. For my entree I opted for the artichoke salad (right), which was served on a tray (purple--stylish) over a white tablecloth. Service delivery was from a galley cart covered in white linen. The crew put the dressing on right before serving the dish, eliminating soggy food.

Following entree delivery was a breadbasket selection of a wholemeal roll and then a herbed sourdough. The wholemeal roll had a nice bite to it while the herbed sourdough roll tasted bland. Butter, olive oil, salt and paper, and dukkah were already on the tray.

After the entree dish was cleared, the crew brought out on a tray each passenger's main dish and accompanying mesclun salad, hand-transferring the dishes to my tray. Service flow was smooth and not rushed. Both the entree and my main dish, gnocchi, were light yet filling. The crew kept drinks flowing.

DJ560 saucer.JPG
Desert options--raspberry and passionfruit mouse or cheese, crackers, walnuts, and apricots--were served from a linen-covered trolley. A desert wine and tea/coffee selection followed. Those in the habit of flipping dishes and cutlery over would have noticed Vs engraved on cutlery and imprinted on dishes. (It seems Virgin Australia elected not to use V Australia's "Look, a flying saucer" motto on its tea cup. Perhaps that is part of growing up.) By this point less than an hour remained in flight, during which the crew still offered to re-fill drinks and I tried out the other parts of the business cabin.

The IFE, which according to Flightglobal's ACAS database is Panasonic's 2000-eX Hybrid IFE system inherited from Emirates, the former operator of the aircraft, had a limited offering with only a dozen or so channels of movie, TV shows, and other screen content as well as an audio selection.

For those wanting to watch their own IFE or do work, there are no powerports in business, unlike Qantas' newer A330s and much-derided old Boeing 767s.

The Contour business class seat was in use with Emirates but has been re-upholstered. Its mechanical movement functioned fine. Although it is not a lie-flat seat, it does offer a generous recline. (Read more here and here about how Virgin's seat stacks up to the various seats Qantas offers on the route.)

DJ560 garment bag.JPGThe Bvlgari amenity kit (nice, but necessary on a 3 or 4 hour flight?) came in a compact black case featuring a magnetic holder. Inside were Bvlgari-branded lotion and cologne, a toothbrush with Colgate toothpaste, earplugs, and then a large and soft sleep mask with an adjustable velcro closure--no more awkward lines on your hair and face from where elastic bands were. I did not see any passengers on my flight use the pillow and blanket, the latter of which was a soft fleece and perhaps thin, but the cabin was warm enough.

Upon arrival back in Sydney, coats were returned in Virgin Australia garment bags, which Virgin invited us to keep, an offer I took them up on. I trudged through the Qantas terminal with it, deciding if I could not find the Qantas spies, I would let them find me.

Air NZ and Virgin Australia plan product integration

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Seats to Suit puzzle piece.jpgAir New Zealand is planning for its four-tiered "Seats to Suit" product and fare structure to serve as the model of its integrated product offering with trans-Tasman joint-venture partner Virgin Australia.

"While the product names might be different, the range of product offerings will be relatively similar between the two airlines," ANZ chief executive Rob Fyfe says in Auckland. "The goal of the joint-venture is to strive for product alignment."

Fyfe's remarks come as Virgin Australia is finalising its new domestic offering that will likely be a three-tiered structure comprising a basic economy seat offering, economy seat with a meal, and business class, according to sources familiar with the matter.

ANZ last year introduced to Airbus A320 flights from New Zealand to Australia and Pacific Islands its Seats to Suit offering with four branded fare types increasing in cost.  "Seat" includes hand luggage only, "Seat+Bag" includes checked luggage, "The Works" includes checked luggage and a meal, and "Works Deluxe" includes two checked bags, a meal, premium perks including lounge access, and a guarantee to have an empty adjoining seat.

Fyfe expects the joint-venture, which was approved last December, to commence around July, at which time there will be a "significant number of things that we have already identified we will be able to get alignment with".

Although he does not disclose what will be integrated initially, he says in-flight entertainment alignment will take some time to achieve. ANZ"s A320 fleet features Panasonic'c on-demand X series while Virgin Australia is yet to announce what its new in-flight entertainment platform will be.

Fyfe is steadfast that until ANZ and Virgin have an integrated product, the carriers must communicate to passengers what product they will experience on board.

"What will be absolutely critical is to make sure people understand when they bought their ticket what aircraft type they're flying on and making sure people understand the operating carrier and any product differences they'll experience," Fyfe says. "And then overtime we will be expecting to align the product."

Seats to Suit has been "performing far better than we expected" Fyfe said in ANZ's report to the six months to December 2010. Bookings on Tasman and Pacific Island services increased 15% since it introduced Seats to Suit, but ANZ says yields deteriorated by 1.5% as a result of associated discounting.

In addition to some product alignment at the start of the alliance, ANZ and Virgin expect to re-time their schedules to eliminate instances where they each operate the same service within a half hour of each other, according to local reports. They are also looking to space out less frequent routes and are evaluating new trans-Tasman routes. 

Jetstar's Pinnacle seat retrofit good news for passengers

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ANA 772 seat.JPGJetstar passengers will be sure to notice a cabin retrofit the carrier will begin later this year.

The carrier plans to retrofit half of its A320 fleet with B/E Aerospace's Pinnacle seat, as we reported earlier today. The Pinnacle seat has relocated the "literature pocket" (where the in-flight magazine, safety card, and air sickness bag are typically stored) to the top of the seat, freeing up more leg room. All Nippon Airways features a similar type of seat (left).

Moving the literature pocket up "allows for the provision of a removable in-flight entertainment bracket which will hold our planned IFE system (iPad)", a spokeswoman says. See the end of this post for a video demonstration of how passengers will easily be able to view content on their iPad IFE.

The retrofit will be applied to half of the carrier's A320 fleet, all 6 of its A321 aircraft, and all future narrow-body deliveries. The retrofit will see the A320 fleet have a standardized configuration of 180 seats (three more seats than on some aircraft) while the A321 fleet will have six additional seats installed, bringing its total capacity to 220 seats. For all the details, see here.

Update: here is a video of the Pinnacle seat and iPad bracket that my colleague Mary Kirby filmed at the Hamburg Interiors show.

Photos: Virgin Blue's new Sky Interior 737 revealed

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Virgin Blue's (Australia's?) first Sky Interior Boeing 737 aircraft, VH-YFC, entered commercial service this weekend and photos are already coming in.

Photos of the all-economy 180 seat aircraft depict a simple and nondescript gray and black leather interior, a sharp departure from the carrier's current bright blue and red seats. Even the carrier's forthcoming A330 aircraft has hints of colours. The seats have sculpted sides and adjustable head rests.

The aircraft reportedly does not have any IFE system installed, yet.

Update: the original photos have been removed at the request of the photographer and airline. If you have photos that can be published here, send them to wingsdownunder [at] gmail.com

Virgin Blue gears up for first Sky Interior 737

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Boeing's Sky Interior as seen as a Norwegian 737. Photo: Boeing

Virgin soon-not-Blue's first Boeing 737 with the Sky Interior is expected to arrive in Brisbane Tuesday morning, according to sources familiar with the matter. Virgin Blue took delivery of the aircraft, registered VH-YFC, last Friday. YFC bears an all white paint scheme and features an all-economy 180 seat cabin.

Update Monday morning: A Virgin Blue spokesman says, "We are unable to confirm details of the delivery schedule and when the aircraft will go into operation at this time."

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The weight-neurtral Sky Interior (being installed, right) features 777/787-style pivot overhead bins and LED lighting amongst other additions, including a 2% fuel burn improvement. Announced last year, it is the most change to the 737NG's cabin since the type was introduced in 1998. Flydubai was the first carrier to feature the Sky Interior.

Virgin Blue will become the first 737 Sky Interior operator in Australia, beating Qantas who announced in February it had signed up as a Sky Interior customer; Virgin Blue announced one year and two days ago it would be a Sky Interior customer. At the time, the carrier anticipated the first aircraft would feature a new IFE system as well as a cabin to suit the carrier's "Airline of the Future" concept, a moniker dropped after John Borghetti assumed the reigns from founder Brett Godfrey.

The carrier's recent 737 deliveries sport large plastic coverings in the seatback where an IFE screen should be. Panasonic, the supplier of the Red IFE system used by V Australia and Virgin America, was the preferred choice for Virgin Blue's new IFE system but it is understood negotiations broke down a few times between the two companies over licensing and cost issues.

The Sky Interior, modelled after the 787's interior, is part of a package of enhancements for the 737 family, which also include a 2% fuel burn improvement culled from aerodynamic refinements and the updated CFM56-7BE engine, which was jointly certified by FAA and EASA last August.

Virgin Blue preparing to introduce Panasonic's Red IFE system?

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VH-VUY interior.JPGVirgin Blue's 737 victor uniform yankee received a lot of attention for its AFL promotional livery, but its interior is more fascinating.

Where a PTV should be is a nice big gray plastic cover to hide the hole behind (above). How is this plastic fantastic?

The cover's proportions are much more rectangular than square, the traditional shape of PTVs. It is also quite large and takes up almost all of the upper seatback.

VH-VOZ Y_1.JPGWhat this easily points to is affirmation of the talk of Virgin Blue installing on its 737s the Panasonic Red IFE system, which is currently in use on Virgin America and V Australia. 

Have a look at the photos on the right of Red on V Australia's 777 (top) and Virgin America's A320 (bottom). The PTV size matches our 737 seatback plastic (as well as from other Panasonic operators).

VX320 interior.jpgPlastic unfortunately doesn't give away content clues, but it's expected Red on Virgin Blue will have some free and some paid content on the 737 while the carrier's forthcoming A330-200s will have more premium or free content.

In comparison, Qantas offers Panasonic's eX2 on A380s, A330-200s (they ply the transcon routes Virgin Blue is after with its A330s), and new 737-800s.

For anyone thinking Virgin's existing live2air system may be installed, rule that out: this aircraft and others before it have not been delivered with the satellite installed. For a look at the satellite hump on the fuselage, see this photo.

Virgin Blue 737 VH-VUY blue logos.JPGVictor uniform yankee, and other recently-delivered 737s, don't feature premium economy seats, but we've known since last year premium economy was being ditched.

What I don't have an explanation for is the "blue" and boomerang logo imprints on cabin walls and seat headrests. All signs point to "blue" being dropped in Virgin's new branding--due to be revealed next Wednesday along with new crew uniforms--so why bother imprinting the logo on seat covers? Or were they leftovers or ordered before name discussions started taking place?

Virgin Orders 50x 737s, But Where's The -900ER?

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DJ 738.jpgA 737-800 takes off from Melbourne Tullamarine. (Photo: Will Horton)

Whatever April Fool's pranks punters come up with--787 in-flight restaurant, hologram IFE--Boeing can relax knowing it has today signed an agreement with Virgin Blue for 50 B737-800s with 25 options and 30 purchase rights for delivery from next year until 2017.

The order is the largest in Virgin Blue's history and the largest for Boeing in the past 18 months, a statement from the carrier says. While Virgin Blue declined to put a value on the order, at Boeing's list prices the 50 firm orders are worth approximately US $3.8 billion. Heavy discounts are expected, of course.

This purchase will more than double Boeing's year-to-date orders, but Boeing would certainly be happier if Virgin ordered the comparatively lacklustre -900ER variant of the 737 family. While today's deal leaves the -900ER out of firm orders, Virgin says its agreement with Boeing allows it to convert its firmed -800s to -700s or -900[ER]s.

Over the past few months Virgin had strongly hinted it would order the -900ER. Last December CEO Brett Godfrey said, "The -900 holds some appeal, at the right price obviously."

In February at the carrier's half-year results, when an in-principle agreement had been reached, Godfrey said Virgin was interested in the -900ER variant as it would provide more capacity out of slot-restricted Sydney and has a 2-3% lower operating cost per seat.

The -900ER can seat 25 more passengers in a single-class configuration than the Boeing 737-800, the next largest aircraft in the 737 family. Low-cost competitor Jetstar, owned by Qantas Airways, operates Airbus A320 and A321 aircraft domestically. The A321 has a similar capacity and range as the -900ER. Qantas operates widebody aircraft on some domestic routes, including out of Sydney. In late 2014 Qantas is due to introduce 787s on domestic routes, further pushing Virgin to have a larger aircraft on popular routes affected by slot control.


The aircraft purchased under today's deal will be feature fuel saving improvements and will be delivered with Boeing's Sky Interior, which includes newly designed seats and IFE that will coincide with Virgin's "Airline of the Future" concept to be rolled out next year, the carrier says. But there's no indication if the first of these new aircraft will be the first aircraft to take part in Virgin's Airline of the Future.

The carrier says a "significant percentage" of the new aircraft are to replace existing aircraft. Many of the carrier's -700s and -800s (the only type of 737s it operates) are coming off their leases and will soon require increased maintenance. Older aircraft, starting at approximately ten years, are more likely to develop costly structural and other issues where fixing the problem is more expensive in the long run than replacing the aircraft with a new one.

Virgin first revealed last September it was looking to order more 737s.


New A332 Enters Qantas Fleet, Resplendent in Spin

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The second Qantas A330-200 in a new domestic configuration started service today between Melbourne and Sydney, Qantas says in a statement. Readers of this blog will know the aircraft's extolled product has a back story Qantas is shying away from.

The statement even goes on to say: "Qantas CEO Alan Joyce said the aircraft represents a new era of flying for the Qantas domestic customer." New era? More like the era before the B747-300.

AirAsia X Says Buh-Bye to Its Non-Reclining Seats

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AirAsia Banner.jpgI first flew AirAsia X in July 2008 not knowing what to expect. It was a low-cost carrier but flew long-haul. After a few hours on my flight from Australia's Gold Coast to Kuala Lumpur (disclosure: it was a complimentary ticket) I was sold.

The flight felt like any other. The main difference was that when you book your ticket you also need to pay for luggage and food (if you require them), and mid-flight snacks will cost you a few dollars. And heck, AirAsia X even had flair some legacy carriers lack.

After talking to CEO Azran Osman-Rani in KL, I knew this then-quiet carrier was going to usher in a new era in travel--low-cost, long-haul--and make it work.

Operative word: work. My flight was on the carrier's leased A330, a former Aer Lingus bird in a standard configuration (added bonus: Celtic music and Galway tourism ads on the audio system). AirAsia X's growth, however, hinged on 25 A330-300s in a dense 3-3-3 392 seat configuration. That's 79 fewer seats than what Singapore Airlines fits on its A380.



The first two photos show the regular economy seats and the second two show the bigger business class-like seats

An AirAsia X ticket might be a fraction of a full-service carrier, but would the seats be too cramped to make the trip worth it? I wanted to find out, and with AirAsia X half the price of other carriers on a recent trip from Melbourne to the UK I had no reason to say no.

Below are cabin photos of A330s direct from Airbus. I flew this aircraft from MEL to KUL. (KUL to STN was on the carrier's A340.)


The first interior on AirAsia X's new A330s. This interior will be replaced by June. These photos depict the regular economy seats in a 3-3-3 configuration for a total of 364 seats.




The first interior on AirAsia X's new A330s. This interior will be replaced by June. These photos depict the XL economy seats in a 2-3-2 configuration for a total of 28 seats.

The verdict? The cabin is sleek, leg room is standard for economy, seat width is narrower but not uncomfortably so, or at least not for your skinny author, and there are flexible headrests.

One problem: the seats don't recline. As hard as I pressed on that silver reclining button while leaning back, the seat didn't budge. Flight attendants embarrassingly told me the seats didn't recline.

Osman-Rani explained to me in an e-mail the other day:

When we first procured the A330s in 2007, that was the period when all airlines were buying up new planes like crazy, and all the seat manufacturers were at full capacity. We did not have a choice as only one seat supplier could meet our time frame requirements.
So AirAsia X went with a supplier that provided a fixed-back shell design. The seat cushion was supposed to slide forward, giving passengers a recline without interfering with the passenger behind them. But it failed, and Osman-Rani doesn't hide it:

However, while the theory [of the seat] was interesting, in practice, it wasn't a great seat because the cushioning was not soft enough and the gliding mechanism was too stiff that most passengers did not know how to slide the bottom forward to recline.
It appears I was in the majority that couldn't slide the bottom forward.

AirAsia X doesn't want to be that carrier passengers love for the price but hate for the service. So AirAsia X is going to rip out the old interior and put in new seats that properly recline. Even full-service carriers shudder at the thought of re-configuring aircraft, but AirAsia X knows bad word could spread that their seats don't recline.

The re-configuration is being fast tracked: the first A330 with the new interior (including lie-flat business class-style seats--check back here in a few days for more details) entered service this month and all five of the carrier's owned aircraft will be completed by June. AirAsia X's leased A330--the former Aer Lingus bird--will receive the new interior by November, Osman-Rani says.

Costs will be high--the carrier hasn't disclosed a figure--but will be off-set because the new seats won't have AVOD IFE units in the seats (see above photos), shaving off more than one ton of weight per aircraft according to Osman-Rani.

AirAsia X found its IFE, at 30 Malaysian ringgits (US$8.75) for an eight hour flight, wasn't selling well. On my daylight flight from MEL to KUL, which was nearly full, I couldn't find more than 15 passengers using the system in the regular economy cabins. That's less than four per cent uptake. Ouch.

Instead of built-in IFE, Osman-Rani says flights will have a limited supply of portable units. "Portables are the way to go," he wrote, explaining the carrier can also achieve efficiency by regulating demand. I suspect IFE would be more popular on the carrier's eight-hour hauls to Australia than four-hour flights to Taiwan, or soon India. I wonder what my IFEC whiz colleague Mary "Runway Girl" Kirby will have to say about built-in units versus portables.

I'm due to fly on the aircraft with the new interior Thursday on my return to Melbourne. I'll post an update then. Before then, expect a report on my AirAsia X KL-London flight, currently the longest flight operated by an LCC.