Titus Naikuni is approaching a decade at Kenya Airways, so has he completed what he set out to achieve at the airline? “Is there an end to the process?” he asks. “If you answer that question ‘no’, then I haven’t reached it, because every year there is a new goal.
“I think I am happy with where we are, but there are still a number of opportunities and challenges ahead. I feel happy the team is more focused than perhaps we were eight or nine years ago on what we need to achieve. People are talking about expansion and making sure our customer service is good.”
He adds: “If I look at the next five or so years, we should see this airline grow to about 6 million passengers. We have the challenges of airports, and in getting the pilots – but if there is one success we have had, it’s recruitment of our pilots,” he says, pointing to a training initiative which helped it double pilot numbers over the last decade.