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AIRPORT OPERATIONS DIRECTOR - MUMBAI - AIRPORT MANAGEMENT

AIRPORT OPERATIONS DIRECTOR - MUMBAI - AIRPORT MANAGEMENT

Our client is an international infrastructure client and they now require an Operations Director. The incumbent initially for a specific period of time would be into the Airport Operations Readiness role and would later on transit into a full time operations role.

Role description:

Responsible for enhancing operational capacity, efficiencies and customer service at the airport with objective of increasing through put of aircrafts and passengers, both domestic and international.. Enhance organizational capability at the airport and establish a culture of strong processes having regard for safety and security of airport assets, aircrafts and passengers.

Key Challenges in job:

• Expansion of traffic through put while infrastructure is built or expanded through greater operational efficiencies
• Bringing in process orientation, high sensitivity to security and safety and customer orientation in employees to provide world class services

Key Responsibility Areas:

Financials: Budgeting and Controls: Formulate a business plan and develop capital expenses and operational budgets and ensure discipline of managing within the approved budgets. Instil a discipline of expense management among employees.

Customer: Ensure high standards of safety and security for passengers, aircraft and airport assets; ensure high readiness of airport personnel to handle emergencies. Responsible for implementation of safety and security regulations and their compliance.

Customer: Enhance customer service through efficiencies in space utilization, queuing, baggage handling and enhancing passenger travel experience.

Customer: Agreement with Airlines: Negotiate with airlines to increase throughput through efficiencies in scheduling, terminal usage and ensuring enhanced traffic management.

Customer: Enhance visual appeal and look of airport on the landside and in the terminals.

Process: Ensure appropriate management review mechanisms to review progress on goals / objectives, standards of operational efficiency and enhanced passenger travel experience, safety and security standards. Ensure these are embedded in objectives and goals of one downs and are driven through the organization in order to make the process flow seamless throughout the organization.

Process: Implement processes in departments to ensure appropriate standards are achieved and review gaps and action plans to address them.

People: Staff key positions with appropriate people.

People: Develop and lead a highly charged team to deliver at operational efficiency and customer service to world standards and as per the strategy of the company.

Accountabilities:

• Increase in Aircraft through put
• Increase in Passenger throughput and associated revenues and profitability
• Increase in Customer Satisfaction scores
• Increase in Employee Satisfaction Scores
• Handling of customer and other complaints
• Safety / Security standards in place and compliance with them
• Emergency preparedness
• Meeting financial goals

Candidate Specification: Key Selection Criteria

Ideal Experience:

20 + years in managing large airports with multiple stakeholders. Proven experience in a senior management position in airport operations.

Critical Competencies:

1. Technical

Airport Knowledge: Basic knowledge of airport equipment and their use. In depth knowledge of the different customers and stakeholders at an airport and their needs. Understanding of passenger flow and aircraft movement to provide guidance to team.

Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Regulatory: Knowledge of legal codes and government regulations concerning airports and their operations.

Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective airport safety and security for the protection of people and property.

2. Behavioral

Customer Orientation: Focuses effort on understanding and exceeding expectations of the internal/external customers and contributes towards a culture of customer service orientation within the organization.

Collaborative Partnership and Networking: Promotes cooperation and teamwork while working to achieve collective outcomes, showing an understanding and accurate interpretation of others’ abilities, strengths and limitations.

Leadership: Leads and inspires team, encourages collaboration and provides developmental opportunities and support in order to help employees realize their potential

Strategic Business Orientation: Takes a proactive, long-term perspective on the business, keeping in mind key trends and dynamics in the broader business environment and charting a course that takes into account the future as well as the present.

Change Orientation: Generates novel and valuable ideas and uses these ideas to develop new or improved processes, methods or systems, showing a self-directed attitude and openness towards continuous learning and change.
Other Personal Characteristics:

• Honest, loyal, ethical and hardworking
• Organized, data critical and procedure minded
• Well developed interpersonal skills to deal with people
• The ability to operate under crisis situations and think fast
• A passion for airports

Ideally, they would like someone who has held an Executive Director or COO role for one of the major international airports like Kuala Lumpur, Changi, Bangkok (Swarnabhoomi Airport), Hong Kong, Dubai, Heathrow, Manchester, Berlin or Madrid