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Business Process Analyst 4

This position is located within the Law Department at The Boeing Company Corporate Headquarters in Chicago and coordinates the Departments operations function. The principal job duties for this position are as follows: Evaluates, reviews, and audits existing and proposed processes with regard to the Law Departments Matter Management System (BOLTS), including the recommendation and implementation of process improvements and best practices. Serves as the point of contact with outside vendors to maintain and enhance working relationships, monitor vendor performance and ensure effectiveness and compliance with all functional and business requirements. Leads the development of Boeing Preferred Network project implementation plans, including working with Outside Counsel and Law Department Senior Management and employing project management skills to provide IT support system enhancements; leads the development of reporting and metrics regarding utilization and maintenance of the Boeing Preferred Network (BPN) and communicates same to Law Department personnel, including Senior Management. Prepares administrative and technical reports and presentations and maintains metrics and performance data in support of the BPN. Collaborates with operations team members and other Law Department personnel to identify, manage and implement technical and business related process improvements, operating efficiencies and cost savings initiatives.

Competencies

General


Build Positive Relationships
Consistently builds effective working relationships with other project leads, internal employees, and external customers. Probes for and provides information to clarify situations. Consistently seeks and expands on original ideas from other project leads, internal employees, and external customers, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on project and organization goals than on own goals. Guides others in gaining agreement from other project leads, managers, internal employees, and external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.

Communication
Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.

Customer Focus
Makes customers and their needs a primary focus of one's actions as a project team leader; develops and sustains productive customer relationships as they relate to project team leadership responsibilities; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to customers to build their understanding of issues and capabilities; considers how project level actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists other project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.

Innovation
Consistently identifies implicit assumptions in the way complex problems or situations are defined or presented. Sees alternative ways to view or define problems; is not constrained by the thoughts or approaches of other project leads, internal employees or external customers. Consistently draws upon multiple and diverse sources (individuals, disciplines, bodies of knowledge) for ideas and inspiration. Combines ideas in unique ways or makes connections between disparate ideas; explores different lines of thought; views situations from multiple perspectives; brainstorms multiple approaches/solutions. Examines numerous potential solutions and evaluates each before accepting any. Targets important areas for innovation and develops solutions that address meaningful issues in own work areas and thought the organization.

Strategic Decision Making
Consistently identifies and fills gaps in information required to understand strategic issues. Organizes information and data to identify/explain major trends, problems, and causes; compares and combines information to identify underlying issues. Generates and considers extensive options for actions to achieve a long-range goal or vision; guides others in developing decision criteria considering factors such as cost, benefits, risks, and timing; selects the strategy most likely to succeed. Identifies the key tasks and resources needed to achieve objectives. Makes sure strategies are carried out; consistently monitors results and makes adjustments as needed.

Systems Thinking
Consistently evaluates job tasks and processes on how well they help meet team objective(s); identifies non-value-adding components and barriers. Formulates change strategies; frequently seeks input from other project leads and internal employees to evaluate options for change and encourage buy-in. Makes appropriate changes to job/role structures and processes by communicating effectively and focusing on new skill development. Uses extensive measurement systems to monitor the implementation. Technical


Analytical Skills
Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources with clients, customers and/or suppliers.

Typical Education/Experience

Bachelor's degree or a Master's degree with proven experience or an equivalent combination of education and experience.

Other Job related information

*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***

Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes.

The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process.