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Customer Support- Applications Engineer 3/4- DRT

Digital Receiver Technology (DRT) is seeking an Applications Engineer to join our Field Operations Group in the implementation and operation of DRT equipment in the field. The role is part sales-engineer, part system integrator, part test-engineer, and all DRT-operator. The primary tasks of the Applications Engineer will be to develop and maintain strong relationships with DRT product end-users in order to provide specific, concise feedback on DRT product performance in the field and identify new markets of opportunity for the DRT product line. The Applications Engineer will also design and conduct DRT marketing demonstrations tailored to the operational needs of a wide variety of specific customer groups, from end-users to system integration engineers. The successful candidate can also expect to provide direct operational support to customers on short notice and develop and conduct field and operational testing of DRT products based on actual operational implementation of DRT systems by end-users. The position also involves assisting DRT staff to develop con-ops based on the realities of operational deployment of DRT systems across a wide spectrum of customers. The ideal candidate will have four years experience in signals intelligence operations as well as a basic understanding of RF and communications theory.

Competencies

General


Adaptability
Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.

Systems Thinking
Evaluates job tasks and processes on how well they help meet team objective(s); identifies non-value-adding components and barriers. Formulates change strategies; seeks input from others to evaluate options for change and encourage buy-in. Makes appropriate changes to job/role structures and processes by communicating effectively and focusing on new skill development. Uses accurate measurement systems to monitor the implementation. Technical


Customer/Supplier Knowledge
Basic - Complete knowledge of customer's/supplier's organization, processes, policies and procedures, products, requirements, capabilities, practices, support resources, preferences, constraints, etc.
Preferred - Extensive knowledge of customer's/supplier's organization, processes, policies and procedures, products, requirements, capabilities, practices, support resources, preferences, constraints, etc.

Product Knowledge
Basic - Complete knowledge of product/service value stream.
Preferred - Extensive knowledge of product/service value stream.

Typical Education/Experience

Level 3 - Degree and typical experience in engineering classification: Bachelor's and 5 or more years' experience, Master's degree with 3 or more years' experience or PhD degree with experience. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard. Level 4 - Degree and typical experience in engineering classification: Bachelor's and proven experience, Master's with proven experience or PhD with 4 or more years' experience. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.

Other Job related information

Active and fully adjudicated TS/SCI clearance with the ability to pass a counter-intelligence polygraph is required. Candidates should have the ability to travel within the US on short notice, and a willingness to spend 6-weeks per calendar year on foreign travel. Strong Windows networking and application skills as well as outstanding oral and written communications skills are necessary. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. U.S. Citizenship is required.

*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***

Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes.

The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process.