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Director of Maintenance (In-Flight Entertainment)

Summary:

As a direct report to the Sr. Director, Maintenance Services, the Director, MS Global Operations acts as a key business leader in the Maintenance Service organization with a focus on ensuring the execution of Maintenance Services contractual obligations. Develops initiatives to meet or exceed performance expectations and budgeting requirements at each operational location. Has global responsibility for all MS operational locations.

Duties:

* Maintains a full understanding of each operational site's contractual requirements and internal company commitments.
* Works with Regional MS Managers to create strategic plans to administer and manage the execution of each operational site's requirements and commitments while striving to ensure each site is at or below their budgetary requirements.
* Develops global, strategic initiatives that will improve the communication and interaction of MS internal staff with customers and suppliers thereby establishing a COMPANY reputation as being the leading provider of maintenance service within the IFE industry.
* Through knowledge of industry and industry contacts, identifies business opportunities that will increase customer satisfaction and market share.
* Communicates business opportunities for executive management review.
* Ensures all operational sites are compliant with all regulatory requirements and ensures corrective action is taken if out of compliance.
* Manages MS Regional Managers to ensure they accept full accountability for their sites' performance and that there are consistent operational procedures within entire global organization.

Qualifications:

* Excellent written and verbal communication skills including ability to present to executive decision makers.
* In-depth, technical knowledge of In-Flight Entertainment systems and related components.
* Ability to organize and implement department objectives.
* Ability to plan, assign, train, and direct employees.
* Ability to interview, hire, and appraise employees.
* Highly developed team building skills.
* Strong knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
* Bachelor's degree or equivalent work experience.
* Minimum of 8 years management experience in a service organization.