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Field Service Representative 3

This Field Service Representative will assist in the onsite efforts of the Bell-Boeing Team in the modification and upgrade of V-22 aircraft, providing engineering and logistics liaison to government management and artisans. Daily high level interface with company and customer program management.
Typical duties will include: Provide expert-level skills in maintaining, testing, troubleshooting, repair, and servicing of the V-22 Osprey Tiltrotor aircraft structural, composite and dynamic components and systems. Develop creative solutions to complex aircraft maintenance/operational problems using outside resources as required. Read and interpreting Bell and Boeing engineering drawings and other technical documents. Assist and advise others in resolving technical issues. Participate in technical reviews and applies technical expertise in the definition of new designs and procedures. Act as spokesperson representing the company on field service technical issues. Act as advisor to upper management and customers on sensitive or highly technical issues.
Provides field operation and/or support of delivered equipment. Coordinates the development of routine troubleshooting procedures to isolate equipment problems not detected by tactical diagnostics/documentation. Documents field site activities. Provides specialized on-the-job training to customers. Develops and provides solutions to a wide variety of technically complex problems. Performs business activities and maintains the administrative functions of a field office. Guides others. Works under general direction.

Competencies

General


 Adaptability
Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

 Build Positive Relationships
Builds effective working relationships within the work group, with interorganizational employees, and occasionally with external customers. Probes for and provides information to clarify situations. Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on team and organization goals than on own goals. Seeks agreement from work group, with other employees, and occasionally with external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.

 Communication
Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.

 Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.

 Decision Making
Recognizes a wide range of potentially difficult issues, problems, or opportunities in own work group, across the organization and occasionally with external customers; determines whether action is needed. Identifies the need for and collects information to better understand difficult issues, problems, and opportunities. Integrates information from a wide variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing difficult problems/opportunities and achieving desired outcomes. Formulates and/or makes recommendations for decision criteria based on issue complexity; evaluates options by considering implications and consequences; chooses an effective option. Implements decisions or initiates action within a reasonable time. Includes fellow work group members, employees across the organization, and occasionally external customers in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

 Work Standards
Establishes criteria and/or work procedures to achieve a high level of quality, productivity, or service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments. Accepts responsibility for outcomes (positive or negative) of one's work; admits mistakes and refocuses efforts when appropriate. Provides encouragement and support to others in accepting responsibility; does not accept others' denial of responsibility without questioning. Technical


 Drawings/Data Sys and Models
Complete knowledge of and ability to use and interpret drawings, data systems and models associated with supported systems/platforms.

 Product Support Technical Data
Complete knowledge of product support technical data requirements and formats (e.g., review and interpret Engineering data/drawings, Maintenance Manuals, cataloging, Structural Repair Manuals, Time Compliance Technical Order [TCTO], manufacturing plans) to support product deliverables.

Typical Education/Experience

Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.

Other Job related information

The typical candidate will have: 5 years aircraft maintenance and modification experience. 3 years of V-22 maintenance or Field Service experience. Fluent with aircraft drawings and drawing management systems. Fluent with the customers maintenance program and manuals. Have or be able to obtain a SECRET level clearance and US Passport. Airframe and Powerplants license preferred . Fluent with MS Office products with knowledge of MS Project.

*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***

Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes.

The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process.