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Lifecycle Support Technologist 3

Contributes to the identification, development and performance of product lifecycle support services. Contributes to the identification of customer and support system requirements; as well as the design of support system architectures. Troubleshoots support infrastructure and product performance in liaison with internal customers. Contributes to activities to identify, define and analyze product lifecycle data to enable customers to better use products. Contributes to data management, integration and analytic support. Supports research and design of demonstration projects for development and marketing of support products and services; validates cost models to mitigate risk. Works under general direction.

Competencies

General


 Adaptability
Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

 Contributing To Team Success
Makes procedural or process suggestions to work group members, other internal employees, and occasionally external customers for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals; listens to and fully involves others in team decisions and actions; values and uses individual differences and talents; shares important or relevant information with the team; adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

 Information Monitoring
Determines which processes or areas within own work and throughout the organization need to be monitored; identifies what information needs to be obtained. Establishes systems to monitor activities or outputs that are easy to use and that provide timely and pertinent information. Effectively puts in place monitoring systems with minimal interruption for other organizational processes; collects and reviews data on a regular basis to determine progress, anticipate needs, and recommend necessary adjustments to personnel or processes within own work group and throughout the organization.

 Managing Work
Identifies critical and less critical activities and tasks within own and other work groups; adjusts priorities when appropriate. Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and rarely allows irrelevant issues or distractions from interfering with work completion.

 Systems Thinking
Evaluates job tasks and processes on how well they help meet team objective(s); identifies non-value-adding components and barriers. Formulates change strategies; seeks input from others to evaluate options for change and encourage buy-in. Makes appropriate changes to job/role structures and processes by communicating effectively and focusing on new skill development. Uses accurate measurement systems to monitor the implementation. Technical


 Data Repository Technology
Complete knowledge of data elements, data definitions, data information attributes, metadata definitions, and data sensitivity requirements. Complete knowledge of dictionary/repository structures, tools, and utilities. Complete knowledge of information design, database software (e.g., Oracle, DB2, SQL-Server, IMS), network and server hardware (e.g., RAID), database networking protocols, and database performance tools.

 Integrated Logistics Support
Complete knowledge of integrated logistics support disciplines, including logistics engineering, logistics support analysis, technical publications, support equipment, spares, provisioning, field services, maintenance, etc., supporting product lifecycle. Complete knowledge of the interaction between departments/disciplines and how their products/processes affect one another and impact non-Logistics processes (e.g., Engineering, Business, Operations). Complete knowledge of the Integrated Logistics Support (ILS) disciplines and the interaction between departments in order to resolve issues related to Support Equipment (SE) installations.

 Product Support Relationships
Complete knowledge of the inter-relationships between product support disciplines and how their products, processes, and services affect and impact non-product support disciplines and processes (e.g., engineering, business, operations).

 Product Support Technical Data
Complete knowledge of product support technical data requirements and formats (e.g., review and interpret Engineering data/drawings, Maintenance Manuals, cataloging, Structural Repair Manuals, Time Compliance Technical Order [TCTO], manufacturing plans) to support product deliverables.

 Requirements/Tracing
Complete knowledge of how to derive and allocate requirements (e.g., system, sub-system, software) and show traceability throughout the product lifecycle

Typical Education/Experience

Technical bachelor's degree and typically 5 or more years' related work experience or a Master's degree with typically 3 or more years' or a PhD degree or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.

Other Job related information

In depth understanding of the Supply Chain processes, data, and systems used to support Mesa programs. Experience working in Supply Support systems (Service Planning and Optimization (SPO), Government On-Line Data (GOLD), Mechanized Spares Management System (MS2), Boeing Electronic Shipping System (BESSy), etc.) highly desired. Experience retrieving, manipulating, analyzing, and managing data in a relational data model environment required. Proficiency in Microsoft Access and/or Structured Query Language (SQL) required. Candidate must have excellent verbal and written communication skills, and be able to comprehend and clearly document complex technical requirements. High level understanding of system architecture and systems integration concepts also required.

*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***

Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes.

The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process.