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Operations Coordinator

1. Customer Liaison - Proactively ensure local customers contractural training commitments, in respect of short term schedule changes (14 days) are properly defined and delivered. Act as a local focal point for facilitating customer needs. 2. Billing - Communicate billing procedures to customers. Initial collections contact for pre-billing activities involving liaison with Finance and the customer. 3. Invoicing:- Responsible for SAP customer invoicing process associated with airline and Boeing Training contracts. 4. Internal relationships - Work in coordination/collaboration with Scheduling team on a daily basis. Maintain key relationships between other departments (e.g. Training, Sales and Finance). 5. Training Support: - provide support with regards to the preparation and availability of manuals, course paperwork/preparation and other duties as required 6. Reporting- run periodical reports on customers visits, schedules and performance against contractual commitments contracts; weekly reporting of device utilization and revenue projections and actuals. Track and maintain final usage records and training records for billing in accordance with the Alteon Sales department 7. General Administration - organisation and co-ordination of training centre administrative functions in close consultation with the Flight Training Department. 8. Deputise for Guest Services Representative in own centre as required 9. To provide support to other centres in the role of Operations Co-ordinator as required

Competencies

Communication: - deals effectively with information by passing it onto the relevant person, uses appropriate written and verbal communication methods and styles.

Competencies

Customer Focus: - demonstrates a sense of urgency when working with both internal and external customers; available and responsive to client requirements and seeks opportunities to satisfy customer expectations.

Competencies

Judgment: - identifies problems and benefits of established processes within own role and suggests options.

Competencies

Organization and accomplishment: - plans, prioritizes, completes work efficiently and cost effectively. Must possess a self-starting work ethic with the ability to work both independently and in a team environment.

Competencies

Professional/Technical Expertise: - - demonstrates technical and functional skills, including expertise with SAP and ATMS.

Typical Education/Experience

A minimum of 2 years experience in a customer service/administrative role Demonstrates proficiency in desktop computer applications (i.e. word-processing, spreadsheets, database management. SAP and ATMS proficiency desirable. Aviation training experience preferred.

Other Job related information

Important information regarding this requisition: This requisition is for an international, locally hired position. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IN RUSSIA. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANT. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll.

*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***

Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes.

The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process.