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SBInet Field Service Representative 3

These FSR positions are collocated with Customs and Border Protection (CBP) Detroit Sector Operations in support of the SBInet program Northern Border Project. FSRs will report to the Field Service Manager located at the Integrated Logistics Support (ILS) Primary Support Facility (PSF) located in Tucson, AZ. The successful candidates provide field operation and/or support of all delivered SBInet equipment within the Detroit Sector. Duties: Coordinate the development of routine troubleshooting procedures to isolate equipment problems not detected by tactical diagnostics/documentation. Documents field site activities. Provide interpretation of technical documents. Provide specialized on-the-job training to customers. Develop and provide solutions to a wide variety of technically complex problems. Perform business activities and maintain the administrative and supplemental logistics functions of a field office. Guide others. Work under general direction.

Competencies

General


 Adaptability
Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

 Communication
Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.

 Managing Work
Identifies critical and less critical activities and tasks within own and other work groups; adjusts priorities when appropriate. Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and rarely allows irrelevant issues or distractions from interfering with work completion. Technical


 Drawings/Data Sys and Models
Complete knowledge of and ability to use and interpret drawings, data systems and models associated with supported systems/platforms.

 Logistics Support
Complete knowledge of the use and integration of logistic support systems (e.g., company/customer supply databases, inventory management regulations, supply support, export control, etc.).

 Maintenance Programs
Complete knowledge and understanding of the customer's preventive and corrective maintenance programs, concepts, and implementation.

 Product Support Technical Data
Complete knowledge of product support technical data requirements and formats (e.g., review and interpret Engineering data/drawings, Maintenance Manuals, cataloging, Structural Repair Manuals, Time Compliance Technical Order [TCTO], manufacturing plans) to support product deliverables.

 Test Equipment
Complete knowledge and is proficient in the operation, integration, installation, troubleshooting, and maintenance of automatic test equipment (e.g., Avionics Intermediate Shop [AIS], Tactical Intermediate Support System [TISS], Servocylinder Test Set [STS], Electrical Optical Test Set [EOTS], Hybrid Test Set [HTS], Intermediate Avionics Test Set [IATS]) and associated software, Test Program Sets (TPS), and programming codes.

Typical Education/Experience

Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.

Other Job related information

The successful candidates must currently possess a security clearance and must successfully pass a background investigation by the Department of Homeland Security (DHS) Security Directorate and be awarded final suitability status for the SBI program. Individuals will be required to travel frequently in the local area to support the various deployed systems and should anticipate travel to other nearby states in support of program objectives. Individuals' duties will require climbing remote communications and sensor towers, up to a maximum of 200 feet to accomplish maintenance, for which training will be provided. No relocation benefits are included in this posting. Subsidiary benefits apply.

*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***

Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes.

The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process.