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Service Technical Analyst 3/4

The Engineering Customer Support Service Technical Analyst candidate for the E3 Engineering Sustainment Program will be responsible for analyzing customer requirements and coordinating the development of solutions to ensure product safety, integrity and supportability. Coordinates support services for maintenance, repair and preventive measures that ensure continued safe and economical operations for customers. The incumbent collaborates with engineering disciplines to influence improvements in product designs and operational criteria, reviews manufacturing non-conformity data for potential impact to the in-service fleet, develops in-service correspondence on multi discipline systems for continued safe operation and maintenance of equipment. Candidate should have significant experience leading a team to conduct research on complex technical, maintenance, operational and quality issues that cannot be resolved by customer. Guide less experienced staff and act as a technical leader. Assist with the development of appropriate statement of work language to meet customer requirements. The incumbent participates in complex accident or disabled product on-site surveys or investigations. The candidate must work under minimal direction.



Competencies



General


Communication
Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.

Project Management
Experienced in creating comprehensive project schedules identifying time frames for key project milestones. Directs and manages more complex project schedules; independently identifies project resource requirements, may collaborate with others on the most complex projects assigned or assist more experienced employees in complex large scale projects. Ability to accept, direct and perform responsibilities and work assigned tasks as a project team member in support of the overall project; leads and directs the activities and resources of assigned projects and supports higher graded employees in more large scale and complex projects. Technical


Aircraft Maintenance
Basic - Complete knowledge of customer aircraft maintenance processes, policies, culture, and standard practices (e.g., return to service, normal duties/responsibilities, time constraints, available resources) in order to effectively represent the customer within the company.
Preferred - Extensive and specialized knowledge of customer aircraft maintenance processes, policies, culture, and standard practices (e.g., return to service, normal duties/responsibilities, time constraints, available resources) in order to effectively represent the customer within the company.

Aircraft Structure
Basic - Complete knowledge of aircraft structure, materials strengths and properties, design criteria, loading conditions, and processes (e.g. non destructive testing, corrosion prevention)
Preferred - Extensive, specialized knowledge of aircraft structure, materials strengths and properties, design criteria, loading conditions, and processes (e.g. non destructive testing, corrosion prevention)

Analyze & Interpret Engr Data
Basic - Complete ability to analyze and interpret company products (e.g., analyzing and troubleshooting GSE problems). Makes use of and applies job practices, techniques, standards, principles, theories, and concepts. Knowledge acquired through on the job training.
Preferred - Extensive and specialized ability to analyze and interpret company products (e.g., ability to analyze and interpret all products and services with the group). Makes use of and applies job practices, techniques, standards, principles, theories, and concepts. Recognized as a job expert within the department/organization.

Commercial Tech Data Types
Basic - Complete knowledge of the Boeing organization, processes, program plan, policies and procedures, and products required to effectively perform functional responsibilities of the occupation (e.g., Structural Repair Manual [SRM], Airplane Maintenance Manual [AMM], Illustrated Parts Catalog [IPC], Operations Manual [OPS], Component Maintenance Manual [CMM], Wiring Diagram Manual [WDM], Power Plant Build-Up Manual [PPBU], Airworthiness Directive [AD], ATA 100 Specification, Web and Service Bulletins/Letter [SB/SL]).
Preferred - Extensive, specialized knowledge of the Boeing organization, processes, program plan, policies and procedures, and products required to effectively perform functional responsibilities of the occupation (e.g., Structural Repair Manual [SRM], Airplane Maintenance Manual [AMM], Illustrated Parts Catalog [IPC], Operations Manual [OPS], Component Maintenance Manual [CMM], Wiring Diagram Manual [WDM], Power Plant Build-Up Manual [PPBU], Airworthiness Directive [AD], ATA 100 Specification, Web and Service Bulletins/Letter [SB/SL]).

Customer Knowledge
Basic - Complete knowledge of techniques to help identify a customer's organization, capabilities, practices, support resources, preferences, problems, and other constraints in order to provide effective product support and technical issue resolution.
Preferred - Extensive, specialized knowledge of techniques to help identify a customer's organization, capabilities, practices, support resources, preferences, problems, and other constraints in order to provide effective product support and technical issue resolution.

Maintenance and Retrofit
Basic - Complete knowledge of repair, maintenance, and retrofit processes and practices (e.g., unplanned event system, technical orders, kitting, overhaul and depot support).
Preferred - Extensive knowledge of repair, maintenance, and retrofit processes and practices (e.g., unplanned event system, technical orders, kitting, overhaul and depot support).

Typical Education/Experience



Level 3 - Bachelor's and related work experience, a Master's degree and related work experience or an equivalent combination of education and experience. Level 4 - Bachelor's degree and related work experience, a Master's degree and related work experience or an equivalent combination of education and experience.


Other Job related information



* Familiar with the Boeing drawing system experience is a plus * * Familiar with Air Force T.O.s (and/or Commercial Manuals) experience is a plus * * Support or liaison engineering experience is a plus * * Airplane modifications, repairs experience is a plus * * Airworthiness issues, or aircraft mechanical systems experience is a plus * * Commercial airlines or DoD aircraft experience is a plus * * Project Management experience is a plus * * Job is located in OKC, OK working with AWACS program * Applicants must be able to obtain a DoD Secret Clearance * * Up to 10% travel in support of this position is required * * No relocation assistance is available *


*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***

Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes.

The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process.