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Technical Services Manager Level K

The HQ Technical Services manager manages employee activities within the facilities occupation including facilities planning, analysis, project administration, engineering, architecture design to support renovation and RECAP planning. Develops and executes project and process plans, implements policies and procedures and sets operational goals. Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, business partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages, develops and motivates employees.
The position is responsible for day-to-day management of all Architecture and Engineering efforts to support Facility Recapitalization Planning/Management and Task Management for these efforts. This requires daily teleconferences and meetings with Customer as well as Boeing Management to insure continuity of mission. In this role, the Technical Services Manager reports to the Boeing CFOAM ADF-East Operations Manager and has direct interface with the Customer Operations and Engineering staffs. The Technical Services Manager will lead a workforce of approximately 25 personnel executing the Architecture and Engineering functions. Workforce consists of engineers, architects and CAAD technicians.

Boeing Leadership Attributes





Charts the Course
Starts with the customer ends with the customer. Translates strategy into actionable objectives and plans. Communicates clearly at one-on-one and group levels. Conveys sense of purpose and mission that motivates others. Maintains direction, balancing big-picture concern with day-to-day issues.

Delivers Results
Keeps his/her promises. Does not rationalize shortfalls and is accountable. Demonstrates strong operational skills. Marshals the other Leadership Attributes in meeting commitments. Capitalizes on unanticipated opportunities and changing circumstances to meet commitments.

Finds a Way
Continuously monitors customers and operations to spot issues. Faces reality and adjusts to keep commitments. Models confidence that sees change as opportunities. Uses Boeing complexity as leverage, not an excuse.

Inspires Others
Energizes, excites, and motivates others. Creates and models a confident and winning atmosphere. Builds teams whose impact is far greater than the sum of their parts. Inspires in ways that are consistent with Boeing's values. Celebrates success and learns from disappointments. Creates an atmosphere where all see opportunities to stretch, take risks, create, contribute and learn.

Lives the Boeing Values
Models, leads and is committed to the Boeing values, principles and business-conduct policies. Earns the trust and respect of all Boeing stakeholders. Ensures effective business, compliance and financial controls. Promotes integrity in all that we do. Demonstrates commitment to and takes advantage of diversity. Creates an environment of respect and inclusion. Does not use abusive or intimidating behavior. Bounds vigorous pursuit of individual and business objectives with overall interest and reputation of the company.

Sets High Expectations
Sets high expectations rooted in ensuring competitiveness. Sets high expectations for him/herself first. Has courage to raise the bar continuously/routinely. Holds self and others accountable for continuous improvement. Communicates expectations directly, openly and effectively. Shows people and teams how to reach (acts as a coach).

Competencies



General


Adaptability
Understands changes in own and fellow K level managers' work and situations; explains the logic or basis for change to employees and/or fellow first level managers; is seen as an expert first level management resource on information about changes affecting own and fellow first level managers' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow first level managers and external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.

Building A Successful Team
Works with other K level managers to ensure the purpose and importance of the team are clarified (e.g., team has a clear charter or mission statement); guides the setting of specific and measurable team goals and objectives. Works with other K level managers to help clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place. Works with other K level managers to make procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents. Shares important or relevant information with other K level managers and the team. Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Communication
Consistently and proactively clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection; consistently frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow K level managers and other internal employees in effective communication techniques

Customer Focus
Provides K level direction for making customers and their needs a primary focus of direct report's job activities and actions; considers how work group's decisions/actions/plans will affect customers; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to middle and/or senior level managers to build their understanding of issues and capabilities as they relate to customer needs; considers how project level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve problems; provides K level leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs; implements and monitors customer feedback systems to gauge customer satisfaction and makes adjustments to service as indicated by feedback.

Decision Making
Consistently and proactively recognizes a wide range of issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed; consistently identifies the need for and collects information to better understand issues, problems, and opportunities; integrates complex information from a variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing problems/opportunities and achieving desired outcomes; consistently formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option; consistently implements decisions or initiates action within a reasonable time; consistently includes fellow K level managers and employees across the organization in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

Ethical Leadership
Understands and promotes Boeing ethical principles within workgroup. Discusses ethical issues with employees and completes training; encourages employees to openly discuss ethical concerns. Ensures own behavior, direct reports and processes adhere to ethics principles. Recognizes and addresses unethical behavior through established processes.

Initiating Action
Takes immediate action when confronted with a problem or when made aware of a situation in own or other work area. Guides direct reports, fellow K level managers, and other internal employees in implementing new ideas or potential solutions without prompting; does not wait for others to take action or to request action. Consistently takes action that goes beyond job requirements in order to achieve objectives.

Motivating Others
Creates a climate within the workgroup in which team members want to do their best. Instills a sense of purpose by communicating and creating buy-in with workgroup goals and objectives. Identifies what each direct report finds rewarding and then equitably administers rewards for behaviors aligned with successful team or individual performance. Works to ensure that each direct report feels his or her work is important.

Planning And Organizing
Clearly defines and communicates more critical and less critical work group activities and assignments as a K level manager; adjusts priorities when appropriate. Provides coaching to direct reports on identifying assignment requirements. Maximizes resources through task delegation. Allocates appropriate amounts of time for completing own and others' work and communicates time allotments to involved parties; avoids scheduling conflicts. Takes advantage of internal and external resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners. Deals with unexpected priorities effectively. Technical


Typical Education/Experience





Other Job related information



Electrical Engineering, Mechanical Engineering or Civil Engineering degree with a minimum of 5 years experience managing similar projects is highly desired. A strong Customer Focus, experience with Industry Best Practices and Standards, familiarity with Baldridge Performance Excellence Criteria, Lean/Six Sigma and ISO 9000 is highly desired. Experience building and sustaining high performance integrated teams, managing technical operations involving operations & maintenance, construction, and renovation projects is highly desired. Experience planning and implementing large-scale recapitalization projects, integrating project schedules and experience/familiarity with Power Plant design/high voltage systems is highly desired. Proficient knowledge and experience in the use of project management concepts to manage items including project schedule scope, cost, risk, and deliverables is highly desired. This business segment targets opportunities in the intelligence community as well as other US Government agencies. Candidate is preferred to have a current TS/SCI clearance with CI Polygraph, or must have the ability to obtain these clearance requirements. You must be eligible to live and work in the U.S. Subsidiary Benefits.


*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***

Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes.

The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process.