http://www.flightglobal.com/jobsFlight Jobshttp://www.flightglobal.com/jobs/job/it-manager-united-kingdom-200644525.htmFri, 20 Nov 2009 09:09:53 +0000191794The IT Manager is responsible for the hands-on day to day support and maintenance of all the IT facilities within the London and International operations. As well as management of the IT team there will be a strong link with the Africa IT team. ACCOUNTABILITIES AND RESPONSIBILITIES Ensure IT services are at their optimum Execute smooth roll-out of any IT Plan / Project throughout the companies Ensure a professional IT function is maintained Manage the human resources available to achieve the best possible result Exercise expense control and optimise result with effective partnership with various key business / functional leaders Build and manage a proper budget according to the organisations plans Lead and manage any direct reports and/or service providers and work with and act as a professional / functional leader for the IT team Set high standards for goals that result in top quality service Motivate and inspire team spirit among employees Establish and maintain effective communication and exchange of information throughout the company Share relevant information with staff to ensure goal achievement and internal client satisfaction PERSON SPECIFICATIONS A University degree, preferably in Computer Science, with at least 5 years post qualification industry experience Demonstrable experience of networks/systems management Demonstrable experience of project management Microsoft Suite of server operating systems implementationCisco devices (firewall Pix, routers and switches) administration CCSP qualified LAN implementation and management Network Access Storage server administration MCSE qualified Microsoft 2003 Server Active Directory implementation and administration Microsoft 2003 Exchange Server/Client implementation and administration Microsoft ISA 2004 implementation and administration Enterprise Antivirus implementation and administration http://www.flightglobal.com/jobs/job/it-systems-support-manager-east-midlands-east-midlands-200641773.htmTue, 17 Nov 2009 12:17:33 +0000185551IT Systems Support Manager Location: East Midlands Salary: £20,000 to £25,000 plus excellent benefits This is a unique opportunity to join a global organisation in the IT department, a corporate service that provides IT services to all business divisions. The IT Systems Support Manager will work across different countries and cultures, in challenging technical environment working remotely with colleagues, suppliers to support agencies and departments. The Role: • Provide remote and on-site support to the IT infrastructure services • Support the locally-procured systems infrastructure and manage service level agreements with the suppliers. • Ensure all 3rd party IT service providers and suppliers deliver an acceptable level of service to the business. • Conduct regular quarterly and annual audits for all the IT systems • Deliver basic IT user best practice guidance, where applicable, to end-users, managers and local user experts while on-site or over the phone • Maintain relationships with local IT champions across the business and develop their IT confidence and expertise • Flexible to travel and out of hours work You will possess knowledge and experience around the following areas: • Experience of handling technical support activities • Customer service or technical field service experience • Experience of working in a multinational environment and ability to adapt style to various cultures • Degree educated or equivalent • Excellent communication and inter-personal skills • Hardware & Software installation experience (PCs, servers, printers, self-service devices etc) • Working installation, configuration & administration of Microsoft Windows XP/2000/2003 and Microsoft Office suite • Knowledge of web technologies and database management systems • Working knowledge of Virtual Private networks(VPN) and firewall configurations • A+ Essentials and/or Microsoft certifications will be an advantage • Network knowledge and WAN concepts - PDS cabling knowledge, advantageous • Knowledge of CUTE, CUSS, CUPSS systems • Knowledge of an IT service management framework (ITIL, MOF) • General Project Management skills. Experience or qualification in PRINCE2 would be an advantage To apply, please e-mail your CV to sheree.molenaar@highperformanceresourcing.com http://www.flightglobal.com/jobs/job/admin-and-information-technology-support-officer-bristol-200634556.htmMon, 09 Nov 2009 16:50:10 +0000177906Admin and Information Technology Support Officer To provide business administration support to the UK Office. To provide IT support and act as an IT focal point for the UK office. The UK Admin and IT Support officer will be wholly responsible for: Travel bookings to include hotel, hire car and flight arrangements. Processing of KSA Visa applications and the logistics involved therein. Production and ongoing review/ maintenance of written business administrative procedures. Support the Business Manager in promoting the partnering ethic Manage the site infrastructure services to ensure a good standard of working environment for all staff. Creation and maintenance of effective New starter induction procedure. IT support and focal point for UK office, including; Carrying out simple local functions using either scripted or guided procedures Have an acceptable level of knowledge of IT systems to enable discussion and fault-finding remotely with the support unit. Be a guide to visiting engineers to ease fact finding when dealing with faults The changing of backup tapes on a daily basis. Distribution of IT hardware. Daily local problem solving i.e. printer un-jamming, toner changing Uninterruptable Power Supply local diagnostic running Gain effective knowledge of Private Automatic Branch eXchange phone system to problem solve and train new users. Management of Video TeleConferencing system. To act as direct support to the Managing Director as required. Primarily a UK role, the Admin and IT Support Officer (UK) will be expected to come into contact with UK Ministry of Defence,suppliers, management and other corporate visitors. Must be available to travel to London and the Home Counties, sometimes at short notice. Essential Educated to GCSE level in English language and Mathematics Proven track record in similar role, supporting teams and working to tight timescales Excellent knowledge of MS Word, Excel, Project and Visio. Experience in IT system fault-finding Holder of a full UK driving license Good standard of written and spoken English Desirable Business experience in the Defence Sector Experience in support of communications services Experience of new office start up procedures and problemsolving The successful candidate will be required to be security cleared prior to appointment http://www.flightglobal.com/jobs/job/it-account-manager-airlines-airports-uae-airport-it-united-arab-emirates-200634242.htmMon, 09 Nov 2009 16:34:55 +0000172333I.T. ACCOUNT MANAGER (AIRLINES & AIRPORTS) - UAE - AIRPORT I.T. Our client is a major international airports company in the Middle East. The Role: The role holder manages the assigned customer accounts at the airport which would include administration of the customer contracts, managing service levels, providing and selling new solutions, negotiating price/terms and billing the customer. This position also would liaise with various teams within ICS to deliver service needed for the customer. Main Responsibilities: • Manage the assigned customer accounts and maintain a good relationship with them. Keep up to date with IT landscape at Airport and act as a trusted adviser to Airport tenants and Airlines. • Negotiate and enter into contracts with the customers and ensure that service levels and timely billing are managed • Provide innovative and cost-effective solutions for customers or for improving Airport processes and passenger experience. Manage IT aspects of the airport and drive for high customer satisfaction from passengers. Manage initiatives to maintain high ASQ ratings. Provide feedback for airport specific solutions. • Produce monthly reports for customers and conduct monthly service reviews with the customers and ensure that all issues are addressed to the customers’ satisfaction in a timely manner. • Manage the IT portfolio funded by the customers. Manage Projects related to customers in the absence of an assigned Project Manager. • Liaise with internal teams and external suppliers to provide services and to deliver projects for the customers. Provide feedback on performance of other teams to their line managers. • Manage the team assigned and processes related to customer account management. Minimum requirements • UAE National preferred or if an expat, then work experience in the UAE is essential • Proven experience in IT • Proven experience in Airport and Airline related domains • Proven experience in customer account management related to Airport/Airline IT • Project management experience • Contract management experience • Financial accounting awareness • Airline/Airport domain knowledge http://www.flightglobal.com/jobs/job/ics-it-standards-manager-uae-airport-it-united-arab-emirates-200634241.htmMon, 09 Nov 2009 16:34:21 +0000172331ICS (I.T.) STANDARDS MANAGER - UAE - AIRPORT I.T. Our client is a major international airports company in the Middle East. The Role: The role holder is responsible to establish technology standards and policies working with other IT teams and establish and administer supplier framework agreements related to it. This position would also standardise IT contract resource engagement as well through framework agreements and facilitate the resource augmentation needed for the existing and new airport related IT work. Main Responsibilities: • Establish and maintain IT standards working with other teams. • Liaising with Procurement and Legal depts., establish and administer the supplier contracts. Establish framework agreements for IT components which are expected to be purchased in high volume, based on a 3 year rolling forecast. • Manage and track all procurement and RFP requests originating from ICS and ensure that sourcing is done in line with Standards and through existing framework agreements. Negotiate with the originator or non-standard requests and provide alternate standard solutions. • Ensure the compliance of supplier to the terms of the contract. Manage the performance of the suppliers through service reviews and manage improvement initiatives. • Provide monthly reports on requisition performance. Keep the request to delivery time frame to as minimum as possible through innovative approaches • Establish resource framework agreements and facilitate the IT contract-resource requests for projects and for operations. Ensure that processes are in place to manage contract resource requests, selection from established resourcing suppliers, file timesheets and to support accounting related to the contract resource engagement • Manage the team assigned Minimum requirements • UAE National preferred or if an expat, then work experience in the UAE is essential • Proven experience in IT with a good understanding of the IT landscape including hardware, network and software • Proven experience in supplier evaluation, contract negotiation, procurement and managing IT suppliers • Proven experience at management level in a corporate, with the experience of managing a team • Contract management experience • Financial accounting awareness http://www.flightglobal.com/jobs/job/ics-information-security-engineering-manager-uae-united-arab-emirates-200634239.htmMon, 09 Nov 2009 12:59:01 +0000172003ICS INFORMATION SECURITY ENGINEERING MANAGER - UAE - AIRPORT I.T. Our client is a major international airports company in the Middle East. The Role: The Information Security Engineering Manager will be responsible for leading the engineering of solutions for all aspects of ICS’s information security framework. The Information Security Engineering Manager will collaborate with the ICS Security Manager to define security initiatives and priorities. This position will manage a team of security engineer professionals supporting the security program initiatives. Responsible for developing and deploying solutions to ensure the secure acquisition, processing, and storage of sensitive data exchanged by our client with their partners and customers. The Information Security Engineering Manager will develop a security governance model to ensure that all information technology initiatives adhere to security standards. Working with the ICS Information Security Manager, the Security Engineering Manager will define and communicate secure processes, procedures, methods of analysis and philosophies to protect the firm’s information assets and reputation. Main Responsibilities: • Manage a team of information security engineers and architects to develop an information security engineering lifecycle methodology for inclusion in the ICS Project/Software Development Lifecycle (P/SDLC), both in a risk assessment and in an advisory role (for best practices such as secure coding, application security architecture, integration with control frameworks such as IDM, logging, etc) • Manage consulting services to internal groups; these services will include engineering, architecture, vulnerability assessment, threat analysis and more • Assist in defining of information security operational processes to ensure predictable operational outcomes; refine Information Security processes and procedures • Participate in the development, review, and update of information systems policies and standards • Participate in the incident management program, both from a development/refinement point of view and implementation/operations point of view • Interact and influence both highly technical staff as well as senior management; must be able to earn the trust and respect of both groups • Work with internal and external auditors to evaluate compliance with internal policies and standards as well as regulatory requirements. • Maintain knowledge of security and privacy law, industry best practices, changes in technology and advice on the impact for our client Qualifications: • UAE National preferred or if an expat, then work experience in the UAE is essential • 10+ years of information technology engineering experience with at least 5+ years in security engineering • 5+ years experience in staff management required • Must have a Security Vision and be able to put it in place • Experience integrating Security Compliance tools into Production • Understanding of security design in a SOA architecture • Certifications preferred: CISSP for technical security expertise, CISM for security management, CISA for IT best practices • Responsible for direct management and supervision of staff • Excellent interpersonal and communication skills • Must be able to work independently • Ability to work with others in a collaborative non-confrontational manner • Must have good customer service skills • Excellent oral and written communication skills • Bachelor’s degree in Engineering or Engineering Management preferred or equivalent work experience. Master’s degree a plus Knowledge, skills and experience • Technology/information risk management experience in analysing business processes and the related technology that supports these processes. Experience in performing risk assessments (eg, evaluate threats, vulnerabilities, likelihood and impact) and identifying mitigating controls • Comprehensive technology background; expertise in at least two of the following: distributed systems (Linux, Solaris, Windows), networks (LAN/WAN technologies, firewalls, routers etc), enterprise applications (such as IDM, databases and application development and architecture (SDLC, .NET, PHP, J2EE)) • Excellent understanding of mitigating controls at the systems, network and application level (HIPS, NIDS, server hardening, database controls etc). Expertise in integration and correlation of various controls/applications (vulnerability assessment, logging, NIDS etc) • Excellent understanding of information security and risk management frameworks such as ISO27001/27002 and ITIL • Understanding of PCI, EU Privacy Directive and other regulatory requirements for the aviation services sector • Ability to build and maintain constructive working relationships with a diverse community (in and outside of technology); ability to effectively communicate (both written & verbal) with and influence both technical and non-technical audiences • Ability to earn the trust and respect of colleagues both in and outside of the Information Security team • Unquestionable integrity Technology expertise in the following areas: P/SDLC, networks, enterprise applications and systems. Information security expertise in the following: network controls (firewalls, NIDS), monitoring/logging, host controls (hardening, HIPS), incident management of forensics, application security architecture (n-tier, .NET, J2EE), security application integration and correlation (vulnerability assessment, logging, NIDS etc) http://www.flightglobal.com/jobs/job/it-technical-interface-imaging-and-packaging-project-manager-stevenage-200626539.htmFri, 30 Oct 2009 16:52:50 +0000158561IT Technical Interface Imaging and Packaging Project Manager - Stevenage Extremely well respected in the Defence industry our client is a world-leading missile and missile systems manufacturer. Working with nearly 100 armed forces worldwide our client is the only Group capable of designing and producing missiles and missile systems to meet the whole range of current and future operational requirements. Positioned at the heart of the European defence sector as well as establishing cooperative transatlantic links with the principal groups in the US defence industry our client has demonstrated its ability to bring together the best skills across the whole of Europe, and has succeeded in becoming the prime contractor for a series of strategic multi-national programmes. They are now looking for an IT Technical Project Manager for their office in Stevenage with a salary of £35k plus pension, flexitime, healthcare and 25 days holiday. Full Title: IT Technical Interface Imaging and Packaging Project Manager Reports to: Technical Interface Manager Role Purpose: To co-ordinate the provision to the desktop user population of an effective desktop image which will support ongoing business continuity Accountabilities 1. To establish the process, and co-ordinate the design of the Desktop PC Standard Operating Environment for use on supported IM networks, such as Caracal, Sandcat, and MOL. 2. To define the process and oversee the testing of the PC SOE (Image), ensuring that predefined test criteria are met in readiness for final sign off, before deployment to a live production environment. 3. To manage relationships with our client's IM Business Area Champions to establish the requirements for all software packaging with emphasis on User acceptance testing; and subsequently working with the externally sourced software packaging team to plan packaging schedules, testing and sign off, in readiness for deployment by IM. 4. To assess the market place and report to international IT Management, in terms of hardware or software developments which could improve the packaging and imaging processes, and thus enhance performance from the desktop. 5. To oversee and co-ordinate the approval process for Application certification and local loads in conjunction with the IM Front Office Supplier such that user requirements are satisfied and minimise the resources applied to the local loading process for software. 6. Develop and sustain effective working relationships with the IM Back Office and external IM suppliers (CSC and SCC) in order to that all processes and asset inventory tools remain fit for purpose and support our client's business needs. 7. Ensure that the developments within the standard operating environment (SOE) are supportive of the Product Lifecycle Collaborative Environment (PCLE) within the 2010 Programme such that the objectives of harmonisation at an international level are supported. Problem Solving Challenges: " Securing effective relationships and technical analysis with/over Back Office Image delivery personnel and overall within a multi-supplier environment " Avoid business interruption to Directorates through 'first time' successful deployment such that Engineering hours are not disrupted by lack of computing continuity " Building and improving international relationships within our client's IM Group. " Working within a newly established international team where processes are starting from a zero base " Awareness of the implications to Incident Management of performance deficiencies within the Imaging and Packaging area Performance Indicators: " Reporting of key risks and issues in support of delivery into the business of the Image and application certification " Adherence to InfoSec processes such that Company Security accreditation is not prejudiced " Achievement of technical related SLA performance measures " The performance of the desktop Image/ SOE, meeting the users requirement locally and internationally as measured through BACS and IM supplier feedback (e,g. Help Desk) " Feedback on international BO/FO/IS/Network interface performance from senior Line Management " Avoidance of lost engineering time (as measured by arising from failure to successfully deploy Applications on a first time basis " Effective supplier management as reported at IM international management reviews " Review and monitor actual expenditure against forecast (budget management) within projects for software packaging and deployment, reporting as directed Skills and Knowledge: " Significant and proven experience and knowledge of packaging methodologies and technologies " Experience and working knowledge of Microsoft System Center Configuration Manager. " Detailed knowledge of working within a Microsoft Windows XP environment " Strong technical understanding of the methodology to produce an Image " Skills and knowledge of Active Directory services " Experience of working within an outsourced, and pan-European environment. " Experience of IT Security technologies and restrictions within a secure environment. " Confident communication skills across our client's business community. " Risk Management methodology " Basic French language awareness Economics " Supports pc user population of 2,500 in UK " Through IM Supplier management (e.g. SCC) indirect task control of technical labour resources at a total payroll cost circa £500k p.a. " CSC baseline cost of £20k per month for supporting SOE activities Due to the nature of this position it is a legal requirement that all candidates must be able to pass Security Clearance. This means you must have been in the UK for the last 5 years and hold a British passport. If interested and you feel you have the necessary experience for this role please forward your CV to: jenna.beard@serl.co.uk http://www.flightglobal.com/jobs/job/programme-manager-tlcs-united-kingdom-200621651.htmTue, 27 Oct 2009 17:13:51 +0000151330We are looking for a Programme Manager to lead multi-site, multi-discipline integrated product teams for the Chinook TLCS Programme. The successful candidate will provide business leadership and Profit & Loss guidance for a Performance Based Logistics (PBL) programme supporting the Ministry of Defense (MOD) customer by applying strong leadership skills & customer knowledge to create an environment of performance better-than-plan. Responsibilities include customer satisfaction, quality, cost, schedule, technical performance, maintenance management & developing new business for all aspects of the programme. Major responsibilities include day-to-day execution, programme status reporting, strategic planning, and customer rapport. The programme supports the United Kingdom MOD, Chinook Product Team (CHPT), based at RNAS Yeovilton. This position is located on the Vector Fleetlands site in Gosport, UK. Vector Aerospace is our major subcontractor/partner on TLCS maintenance and component repair. The position will report to the Managing Director of Boeing UK Rotorcraft Support, Army Integrated Logistics subdivision of Integrated Logistics. The successful candidate will also be required to develop an effective business strategy to remain cost competitive (and capability competitive) in order to lead integrated product teams (including such disciplines as Engineering, Maintenance & Modification Operations, Quality, Supply Chain Management, Supplier Management, Procurement, etc.) to focus on executing the programme plan with first time quality and satisfying all customer requirements (technical, quality, cost, schedule, etc.). Competencies   Cross Functional Partnerships - identify, analyse and develop partnerships through collaboration and facilitation. Competencies   Demonstrates the Boeing Leadership Attributes: Charts the Course, Sets High Expectations, Inspires Others, Finds a Way, Lives the Boeing Values, Delivers Results. Competencies   Establish strategic direction - Must maintain a highly energized and innovative organization, providing the resources necessary to effectively and efficiently carry out the strategies and plans noted. Competencies   Excellent communication and interpersonal skills are essential to develop customer relationships and work directly with executive management. Competencies   Customer Focus - Develop and maintain customer relations both inside and outside of the organisation. Actively seeks information to understand customers circumstances, problems, expectations and needs. Competencies   People Management Skills - proven track record of building and managing an effective team, motivating others, promoting a productive work environment, listening to others and managing performance. Typical Education/Experience   Qualified to degree level or equivalent in an engineering discipline or closely related technical field. Advanced degree in engineering or business is desirable. The successful candidate will be from a multi-disciplinary background with a proven track record of having demonstrated the key competences listed above. Experience of profit & loss Programme Management experience is required. Other Job related information   Position is located in Gosport, UK. Travel to manage distributed team and to provide appropriate leadership across the sites is required. Some travel to Philadelphia, Pennsylvania USA and other IDS Global Services & Support sites may be required. Important information regarding this requisition: This requisition is for an international, locally hired position. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Make sure you list all of the Countries in which you are a citizen. If you have work authorization for a country that you are not a citizen of, please explain this on the top of your resume. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll. *** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.*** Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes. The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process.