News Listings for gillian jenner

  • ANALYSIS: How to engage with your infrequent flyers

    News | 20 Feb 2014 12:00 | Gillian Jenner

    Subject most frequent-flyer programmes to close scrutiny and you’ll find that the vast majority of members are not flying that often and don't have any real engagement with the scheme or the airline. While it may be tempting to shrug off this group in favour of concentrating on the high-spending business customers regularly flying in the premium cabins, you may be missing out on some welcome extra revenue.
  • ANALYSIS: Collaboration key to improving airport experience

    News | 15 Nov 2013 11:00 | Gillian Jenner

    Travelling through an airport in the future will be a vastly different experience for passengers. It will be fast and seamless, with no inconsistent or unpredictable processes and no uncertainty or stress.
  • ANALYSIS: How IT-led strategy is transforming airlines

    News | 16 Jun 2013 11:53 | Gillian Jenner

    As new technological developments affect every aspect of how carriers are run, IT departments are being integrated into the centre of the airline business structure.
  • IN FOCUS: Solutions for making revenue from unsold airline seats

    News | 19 Feb 2013 17:28 | Gillian Jenner

    Unsold inventory is a bane of the airline industry, but a number of solutions exist for carriers to claw back some of that lost revenue
  • IN FOCUS: Airports look to IT to help share the loads

    News | 20 Nov 2012 13:05 | Gillian Jenner

    There's a quiet mindset change under way in airport IT departments. It is a fresh, customer-focused approach to enabling and integrating business for their...
  • Open source software makes its mark in the airline industry

    News | 23 Oct 2012 15:58 | Gillian Jenner

    The collaborative, fast-paced innovation of the open source community may not, at first glance, seem an obvious fit with the airline IT sector's heavy reliance...