Air Canada opens C$60 million operations centre

Washington DC
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Air Canada expects to see significant savings from its new 75,000ft2 (6,968 m2) operations centre in Brampton, Ontario, which opened on 20 August.

The Montreal-based carrier has invested Canadian dollar (C$) 60 million ($57.4 million) in the new centre, which will employ 400 people. It expects the centre to become fully operational in 2014, managing flight and crew scheduling and other tasks to support nearly 600 flights per day across the airline's network.

"This new mission control centre incorporates the latest in technological and other design elements," says Air Canada's president and chief executive Calin Rovinescu. "Further, we can expect important efficiencies with teams from all areas of the operation including operations control, flight dispatch, airports, revenue management, maintenance, crew scheduling, cargo, Air Canada rouge and customer journey management working under one roof to get our customers to their destinations safely, on-time and comfortably."

Air Canada looks to find operational savings as it progresses with a cost savings programme that it says could reduce cost per available seat mile (CASM) by about 15% if implemented today. The carrier's CASM was 17.4 Canadian cents in 2012, and it has showed investors that CASM would be about 15 cents with the full breadth of savings.

Last quarter, the carrier improved its on-time performance by 30% over the same three months of 2012.