Bombardier has launched a new portal for its CRJ and Q-Series operators featuring diagnostic services.
Officially dubbed iflybombadier the site allows operators to query data and access work processes that draw on fleet performance history of each aircraft family.
"These new diagnostic and analytic tools elevate our maintenance resources to a whole new level and are another step in Bombardier's long-term strategy to leverage the internet to provide superior customer support," says Bombardier Commercial Aircraft vice president customer services and support Todd Young.
The four features of the portal include an aircraft diagnostics solution (ADS) powered by CaseBank. ADS is designed to accelerate return to service and reduce "no fault found" removals.
The online technical requests (OTR) system allows for online submittal of technical queries and requests for repair and trouble-shooting support, which allows operators to track the status of those queries in real time.
An airlines performance analytics (APA) feature allows carrier executives and engineering specialists to compare their airline's on-time performance with the entire Bobmardier fleet. Drilling down through the subsystem data allows for the access of top dispatch reliability data drivers to introduce corrective action and manage fleet performance more strategically.
The last feature is the digital data navigator that enables airlines to merge customer-specific aircraft procedures and technical information with Bombardier manuals. "Supplemental type certificates, standard operating procedures and amendments can now be automatically and electronically integrated into existing documents," says Bombardier.