Delta CEO Richard Anderson is stressing that pilots of Northwest Airlines Flight 188 that overflew Minneapolis by 150nm are not representative of the way the carrier conducts business.
The incident occurred in 21 October when the Airbus A320 (N02374) was enroute from San Diego to Northwest's Minneapolis hub.
During the ensuing investigation by the US National Transportation Safety Board (NTSB) the pilots admitted to being immersed in a discussion about new scheduling procedures, and each crew member told investigators personal laptops were used during those talks.
The FAA subsequently revoked the licenses of the pilots, citing numerous violations of the Federal Aviation Regulations.
Today in his weekly update to employees Anderson stated: "The best way I can describe the incident to you is we don't operate our airplanes that way."
Anderson stresses safety is the carrier's top priority, and that Delta's employees operate in professional manner following all standard operating procedures.
Anderson characterises the incident as an anomaly and declares it is not reflective of the more than 70,000 staff employed by Delta.
Delta and Northwest today also celebrated the one year anniversary of their merger.