Delta Air Lines has promoted Wayne Gilbert “Gil” West to chief operating officer, replacing Stephen Gorman who will retire.
West will oversee all of the Atlanta-based carrier’s flight and airport operations; Delta TechOps; in-flight service; corporate safety, security and compliance; supply chain management; Delta Connection; Delta Private Jets; and Delta Global Services.
The promotion is effective 1 March, the same day that Gorman retires. Gorman has been chief operating officer of Delta since 2007.
“Under Gil's leadership since joining Delta in 2008, ACS [airport customer service] and TechOps have achieved double-digit percentage improvements in key operational performance metrics," says Richard Anderson, chief executive of Delta, in a memo to employees. "Gil's keen business acumen and drive for continuous improvement will ensure Delta sustains and builds on its operational momentum during 2014, despite a challenging start to the year, and into the future."
West joined the airline as senior vice-president of airport customer service in 2007 and added TechOps to his responsibilities in 2012.