The US Department of Transportation (DOT) has fined American Airlines $60,000 for violating its full-fare advertising rules.
The Fort Worth, Texas-based carrier violated the rule a number of times when reservations agents told customers on the phone that a combination of taxes and airline fees were simply “taxes”, as well as in pop-ups on its website, according to the regulator.
American is training its reservation agents and corrected its website, the DOT says.
“We expect airlines to be truthful to their customers when they provide information about their fares,” says US transportation secretary Anthony Foxx in a statement. “We will continue to take enforcement action when airlines fail to disclose their fares fully and accurately.”
This is understood to be American’s first fine under the full-fare advertising rules, which went into force in January 2011.