DOT fines Gol $250,000 for flouting passenger protection rules

Washington DC
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The US Department of Transportation (DOT) has fined Brazil's Gol $250,000 for violating passenger protection rules, in the largest penalty assessed by the agency for such violations since the rules went into effect in April 2011.

The airline's US website did not provide information required by DOT's consumer protection rules, such as a contingency plan for lengthy tarmac delays as well as information on baggage and optional services fees, says the DOT.

Gol also violated DOT advertising rules that require carriers to include taxes and fees in fares, and failed to provide information on its website for passengers seeking to file a complaint with the airline, adds the agency.