DOT fines ticket agent for violating rules

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Washington DC
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The US Department of Transportation (DOT) has fined ticket agent JTB USA $60,000 for failing to disclose to customers when flights were being operated by a different carrier through a codeshare arrangement.

The ticket agent's staff had failed to provide the name of the operating carrier during test calls enquiring about flights made in January and February by DOT enforcement agents as part of a review of ticket agents' compliance with DOT rules.

DOT rules require airlines and ticket agents to disclose to customers before they book a flight if that flight is operated by a different carrier under a codeshare arrangement.