IATA, Etihad enter training partnership

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IATA's Training and Development Institute and Etihad Airways have entered into a training partnership.

The training partnership, which will begin with the implementation of an airline customer service programme, will later extend to other fields in aviation, cargo, travel and tourism, said IATA.

The partnership will also aim at upgrading the leadership competencies of various industry resources by introducing the IATA-Harvard leadership and management training programme in collaboration with Harvard Business School Publishing.

"The United Arab Emirates is expecting to handle 86.6 million international passengers by 2015, an 8.5% average annual growth. If that materialises, in 2015 it will handle nearly 30 million more passengers than in 2010. Skills and knowledge will be critical to support this extraordinary growth," said IATA director general Tony Tyler.