The handful of Boeing 787-8s delivered so far to airlines are sometimes beating the dispatch reliability targets achieved by the 777 programme 17 years ago, the company said on 5 April.
The remarks in an MRO Americas presentation by Chris Tasche, Boeing's director of 787 entry into service, indicate the 787's on-time scores have improved after All Nippon Airways (ANA) reported the first two aircraft had averaged a 96.3% dispatch reliability rating from October to December on domestic routes.
Tasche says the eight 787s delivered to two airlines since October are now either meeting or exceeding the dispatch reliability performance achieved at a similar point in the 777 programme's history.
Tasche did not quantify the reliability performance of either aircraft.
However, Flight International reported in 1996 that the 777 had achieved a 97.9% dispatch reliability rating in the first year of service, although the number had dipped to as low as 96.5% during some periods.
The 777's introduction into fleet service is regarded as a benchmark for quality inside Boeing. But it was actually a disappointment to the 777's launch customer, United Airlines, which had expected Boeing's design to average a 98.5% dispatch reliability rating in its first year of service. United officials later acknowledged they had been too optimistic.
The 787's dispatch reliability rating had been questioned after ANA was forced to cancel multiple flights from Haneda to Frankfurt in January due to problems with the aircraft's systems.
But Tasche says the 787's systems have performed well during the first five months of operational service.
Boeing has taken extra steps to assist airlines as each new carrier introduces the 787. In addition to the centralised customer operations centre in Seattle, Boeing also deployed teams of entry-into-service specialists to each carrier. The teams include at least 10 Boeing employees, plus 15 more from suppliers, Tasche says.