New consumer protection law for Israeli air passengers

Tel Aviv
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A new consumer protection law guaranteeing certain rights for airline passengers has come into effect in Israel.

For the first time, airlines operating in the Jewish state are legally obliged to compensate travellers whose flights are cancelled or significantly delayed.

Passenger entitlements, which will vary according to the length of delay, include food and drink plus two telephone calls. If the flight is delayed overnight, the airline must provide hotel accommodation and transportation to and from the hotel.

In the event that a flight is cancelled, travellers are entitled to a refund of the ticket price plus additional compensation based on the distance of the journey. Long-haul passengers will receive a greater amount of monetary compensation.

This marks the first time that Israeli air passengers have had such protection enshrined in law. Though compensation had previously been available, the new statutory measures aim to facilitate and expedite the process of receiving payments.

Airlines that fail to provide compensation to passengers will be subject to paying damages of up to 10,000 shekels ($2,480).