Norwegian's 787 complaints spur Boeing measures

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Scandinavian budget carrier Norwegian is to be assisted by a quick-response team tasked with smoothing the carrier's troubled Boeing 787 operations.

Chief executive Bjørn Kjos has disclosed that Boeing is to "put together a team" to address "immediately" any technical issues on the type.

It follows a meeting between Norwegian and the airframer after several instances of disruption to the carrier's long-haul services which, at times, have taken both of its 787s out of service, forcing it to lease capacity from other operators.

Kjos has publicly apologised to passengers for the excessive delays and says the carrier gave Boeing a "clear message" that the situation is "unacceptable".

As part of the response measure, he says, Boeing will ensure that essential spares are available at all airports to which Norwegian operates the 787.