Hamilton Sundstrand is strengthening its support system for the Boeing 787 ahead of the aircraft's imminent first flight, placing technical staff at Boeing's Seattle facility and initiating meetings with launch customer All Nippon Airways.
The company is a major supplier for the 787, providing the electrical power generation and start system, remote power distribution system, primary power distribution system, environmental control system, auxiliary power system, nitrogen generation system, fire detection and suppression system, ram air turbine and electric motor pumps.
It also ensures that spare parts are available at guaranteed levels, manages the maintenance of parts removed from aircraft and ensures equipment reliability is optimised. Its support team, led by vice-president for technical support Dennis Klapperich, has played a key role in the 787 flight test programme, says the company.
Hamilton Sundstrand says that its technical support personnel at Seattle will offer support and answer questions regarding the company's 787 systems as the aircraft progresses through its flight readiness process. It adds that its technicians have been meeting ANA and will provide guidance and address all technical questions to ensure a smooth entry into service when the airline takes delivery of its first aircraft.
"To support the aircraft and operators, we will leverage our best-in-class customer service network of engineers and facilities," says Matthew Bromberg, Hamilton Sundstrand customer service vice-president and general manager.
"In addition, Dennis and his team are dedicating experts and equipment to the 787 programme. Our No 1 priority is to achieve the product performance and reliability expectations of our customers."