Ryanair has unveiled a range of measures intended to raise the level of its customer service.
The package of planned changes includes a 24h grace period for corrections to booking details; reductions in airport bag fees and boarding-card reissue fees; an increase to the baggage allowance; and "quiet flights" during which lights are dimmed and only safety announcements are broadcast in the cabin.
These initiatives come after the Irish budget carrier sought customer feedback via its website's "Tell MOL" page, named with a reference to chief executive Michael O'Leary.
From 1 November, services before 8am and after 9pm will be operated as "quiet flights", and passengers booking on the Ryanair website will have a day to fix minor errors in their details.
From 1 December, passengers will be allowed to bring on board a second small bag no bigger than 35 x 20 x 20cm, while the boarding card reissue fee will be €15/£15 rather than the current €70/£70, albeit only for customers who have checked in online.
In 2014, the airport bag fee will be €30/£30, half its current level, at the bag-drop desk, and €50/£50 at the boarding gate.
Ryanair is also planning to remove the Recaptcha user-authentication feature from its booking website, on 1 November.
In September, the airline warned that full-year net profits would be at the lower end of its €570-€600 million ($790-830 million) forecast range, citing the weakness in yields on forward bookings which had prompted a trimming of planned capacity for the winter.