Services

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Services

Airport terminals of the future could look very different as common-use kiosks take over from manned airline desks. Mobile phone calls and SMS messaging are set to join high-speed internet access on board as carriers seek to differentiate their service offerings in the economy and first-class cabins.Airline Business brings you an insight into the trends.

Common vision
What will the check-in area of tomorrow look like?A bank of kiosks or a home computer

Let's talk
Internet access and live television have been realities on aircraft,and the era of mobile telephony and SMS messaging during flight is arriving

Optional extras
A steadily increasing number of carriers from all the corners of the globe are offering travellers the chance to upgrade their basic economy-class experience

A class apart
Business-class cabins now look as inviting as first class used to.What can carriers do to make first-class even more exclusive