The US Department of Transportation (DOT) fined United Airlines $350,000 for violations ranging from delayed passenger refunds to inaccurate mishandled baggage and oversale reporting today.
The regulator asserts that the Chicago-based carrier failed to process more than 9,000 credit card refunds within seven days, and cash or check refunds within 20 days from March to May 2012, in a statement today.
It adds that United misstated the number of mishandled bags from January to October 2011, and the number of passengers it bumped from flights throughout 2011 in reporting to the DOT. It also failed to report incidents with animals onboard aircraft in a timely manner during 2012 and 2013.
"When passengers are owed a refund, they have the right to expect the airline to act promptly and give them their money back," says US transportation secretary Anthony Foxx. "We also expect airlines to file accurate and timely consumer reports so that passengers will have the information they need when choosing an airline."
United says: "We are committed to providing our customers the level of service they deserve and processing refunds in a timely manner and have since resolved these issues."