US Airways to move call centre work back to US

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Washington DC
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US Airways has returned previously outsourced call centre work to its centres in North Carolina and Nevada, as part of its agreement with its Airline Customer Service Employee Association - CWA and IBT.

The move will add 400 new jobs in Winston-Salem and Reno, said the carrier. "The new positions meet a contractual requirement to handle all general reservations sales calls originating in the United States in US call centres by 1 November," it added.

The work was previously outsourced to outside the US. US Airways operates three call centres in the US and one in Liverpool, UK, which handles international customers.

By end-2011, the airline will employ 1,900 agents. it said.