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Aviation History
1993
1993 - 1468.PDF
"Our reputation isn't based on the next jetliner we build. It's based on the last 7,170." "When we ask airlines how we can support them in today's tough business climate, they answer: Better solutions to equipment problems, faster. That's precisely our commitment. We will reduce—and are reducing— the time it takes to solve major problems. We will respond faster on spares orders through systems improvement and through capital investment, such as our new spares center adjacent to Seattle-Tacoma International Airport. We will—through advanced training methods and a new training facility—reduce the time it takes to train airline personnel, and increase their retention of the material. We will be there when you need us, with around the clock response at our spares centers, and with more than 200 specialists stationed at major transportation hubs around the world. And, for the long term, we're working on improvement through teams of airline specialists and Boeing people. We all want faster response, higher quality, lower costs. Working together, we'll get all three. Let's talk." ^m^dJ/^^^^ I ' Thomas E. Schick Vice President and General Manager, Customer Services Division
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