Alaska Airlines established a longstanding reputation for being a leading data-driven airline by using performance data to drive strategic decisions in each department. Their commitment to reviewing operational data and analytics has helped them become the Most On-time Major North American Airline for the seventh year in a row.
FlightStats’ co-founder, Mark Tilden, sat down with President and Chief Operating Officer of Alaska Airlines, Ben Minicucci, to discuss what on-time performance means to his airline and how his team uses analytics to navigate the complexities of achieving exemplary operations.
This interview provides insight into how Alaska Airlines:
- Uses analytics to optimize their operations
- Creates a culture of operational excellence that motivates team members
- Replicates their process for on-time performance at Virgin America