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  • ANALYSIS: New tools help airlines mitigate impact of disruption

ANALYSIS: New tools help airlines mitigate impact of disruption

When you are one of hundreds of passengers whose flights have been delayed or cancelled, it is a dispiriting and frustrating experience. More likely than not you will be standing in line waiting for information, or vouchers for a meal or hotel. Never mind those plans for business meetings, family reunions or holidays that are now in disarray.

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