Bombardier has opened a customer response centre in Mirabel for CSeries support, as the first CS100 gears for delivery to launch customer Swiss at the end of the month.
The centre will provide round-the-clock access to technical services, engineering expertise and global material services.
It will be equipped with technologies and software including a new IP telephony system, enhanced visual management display system and an integrated customer relationship management tool, says Bombardier.
“With just one phone call, our one-stop-shop enables operators to speak with an expert who will coordinate support to keep their aircraft flying with minimal downtime and interruptions,” says Todd Young, vice president and general manager, customer services, Bombardier Commercial Aircraft.
The facility will also support the CRJ series of regional jets.