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United promises 'thorough review' of policy for oversold flights

United Airlines has committed to a review of its crew management and oversold-cabin policies following an incident in which a passenger was forcibly removed from a flight.

In a statement issued on 11 April, the carrier's chief executive Oscar Munoz describes the incident as "truly horrific" and announces "a thorough review of crew movement, our policies for incentivising volunteers in these situations, how we handle oversold situations and... how we partner with airport authorities and local law enforcement".

Results of the review will be communicated by 30 April, he adds.

United has faced a storm of negative coverage regarding the incident – and its initial response – particularly on social media, where videos of the passenger being dragged from the Embraer 170 have been widely shared.

The Chicago-headquartered airline's share price fell sharply during trading on the morning of 11 April, but largely recovered during the afternoon.

The incident occurred at Chicago O'Hare airport on 9 April, during the boarding of United Express flight 3411 – operated by Republic Airlines, and bound for Louisville International airport.

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