The European consortium ATR (Avions de Transport Regional) unveiled a new commercial policy covering customer services at Paris yesterday.
To provide ATR aircraft operators with "the most adapted and efficient support", ATR is offering a new commercial policy on spare parts and has launched a customer loyalty programme called I-Care.
Reliable
"Spares availability is paramount to the airlines for on-time and reliable performance," says Roberto Bellino, senior vice-president, customer services.
"By reviewing our purchas-ing conditions and reducing internal costs, we are now in a position to reduce the 2003 catalogue prices on rotables and breakdown parts by an average 8%.
Expand
"Furthermore, we have significantly expanded our stock range on serviceable units. With an increased offer and off-the-shelf availability, ATR is now very well positioned on the rotable market, mainly driven by second-hand units."
I-Care is available to all ATR operators using ATR services in terms of training, maintenance and spare parts.
Source: Flight Daily News
