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  • ANALYSIS: Lessons for airlines from recent major IT outages

ANALYSIS: Lessons for airlines from recent major IT outages

When British Airways was forced to ground 726 flights over three days in May, the resulting chaos for its passengers around the globe racked up a bill of some £80 million ($105 million), according to the carrier's own estimates. BA found itself under intense media scrutiny, and UK prime minister Theresa May weighed in, calling on the airline to compensate disgruntled customers.

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